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Mihalko
New Member

The Personal gateway Installer Failed to Download

When trying to install the personal gateway for Power BI, I keep receiving the error message:

"The Personal gateway installer failed to download.
The remote server returned an error: (503) Server Unavailable."

 

I thought it might be our corporate network blocking the connection but a colleague tried to install over internet from her home connection and she was receiving the same error message.

 

Any ideas where I should start to fix this problem?

1 ACCEPTED SOLUTION

Last week I tried the Firewall or Proxy test that recently was posted on the Power BI site:

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#firewall-or-proxy

 

The test did not show any problems with the firewall.

 

I then downloaded the most recent version of the Gateway and the install was successful.  I do now know what changed that caused the install to work, when previously it had not.

 

Thank you for your assistance.  I appreciate your time on this.

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2 REPLIES 2
v-qiuyu-msft
Community Support
Community Support

Hi @Mihalko,

 

Please try to download the PowerBIGatewayInstall.exe from this site. When you check the personal gateway and run this .exe file, please use Fiddler to trace http traffic.

 

Best Regarsd,

Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Last week I tried the Firewall or Proxy test that recently was posted on the Power BI site:

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#firewall-or-proxy

 

The test did not show any problems with the firewall.

 

I then downloaded the most recent version of the Gateway and the install was successful.  I do now know what changed that caused the install to work, when previously it had not.

 

Thank you for your assistance.  I appreciate your time on this.

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