Salesforce App Cloud

[nafeeza920]

Hey All,

I am aware that Power BI has a Salesforce content pack. I have never really worked with Salesforce but I wanted to know if Power BI is compatible with Salesforce App Cloud? My company is looking into other ticketing services, Remedyforce being one of them, and I wanted to know if we could still use Power BI as our reporting tool.

Thanks,

Nafeeza

[v-yuezhe-msft]

Hi @nafeeza920,

Do you want to connect to Remedyforce built on Salesforce App Cloud in Power BI? There is no built-in connector for Remedyforce in Power BI Desktop, Power BI Desktop provides Salesforce Objects and Salesforce Reports connectors, I am not sure if you can connect to Remedyforce using one of the two connectors, you can try it.

Besides, I find an idea about building Remedyforce connector in Power BI, you can vote it up: https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/7020814-remedyforce.

Thanks,
Lydia Zhang

[nafeeza920]

Hi @v-yuezhe-msft,

Yes, I was wondering if it's possible to connect to Remedyforce via Salesforce Objects or Salesforce Reports connectors. Has anyone else here tried it or have a different solution?

Thanks,

Nafeeza

[v-yuezhe-msft]

Hi @nafeeza920,

You can try to use the existing built-in connectors to check if you can connect to Remedyforce .

If it fails, you would need to determine if the Remedyforce has OData feeds available , it is possible to connect straight to the OData feeds from Power BI Desktop.

 

Thanks,
Lydia Zhang