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edhans Super Contributor
Super Contributor

Refresh failures with February 2019 Gateway?

Has anyone else that has installed the Feb 2019 Gateway for on-prem data (SQL Server in my case) seeing sporadic refresh failures due to timeouts? I reported it in the 2019 Gateway blog post and two other people have also seen this, but MS Support isn't really acknowledging this, and the person that posted the blog post has stopped responding to the discussions.

 

I can refresh manually and they work. This isn't a configuration issue, just random failures, and started the day after I upgraded my 3 nodes to the Feb 2019 version. Every morning I walk in to 2-5 emails of failures.

4 REPLIES 4
edhans Super Contributor
Super Contributor

Re: Refresh failures with February 2019 Gateway?

This one just failed. Same "time out." But this takes 4 seconds to refresh when done manually, and a couple of minutes when it is queued up. No reason for these failures.

 

20190310 10_13_38-Power BI.png

Moderator v-yuezhe-msft
Moderator

Re: Refresh failures with February 2019 Gateway?

@edhans ,

I am unable to reproduce this issue on my side. Please open a ticket in 
Power BI support site.
Support Ticket.gif

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
edhans Super Contributor
Super Contributor

Re: Refresh failures with February 2019 Gateway?

I've seen others do that for this issue with no resolution, just a lot of time on the phone doing stuff like "did you republish? Did you delete and republish the file?"

 

This one just doesn't have any quality control behind it.

edhans Super Contributor
Super Contributor

Re: Refresh failures with February 2019 Gateway?

This was acknowledged as a bug in the Feb 2019 Gateway and a QFE was posted March 22, 2019. I installed it on all nodes and after 48 hrs, no refresh failures, so this appears to be fixed.

 

The alert notice says March gateway, but that is incorrect. This started with the feb gateway release and there is, as of today, no official "March" gateway release.20190324 06_44_22-Support _ Microsoft Power BI.png

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