Problem install on premise data gateway

[FabianD]

I am just installing the application and when I try to log in with my account I am getting an error that we do not know how to solve. The server where I am installing it does not require a proxy and has direct access to the internet.

[v-eqin-msft]

Hi @FabianD ,

I'd suggest you go to https://powerbi.microsoft.com/en-us/support/,scroll down and click "CREATE SUPPORT TICKET" for further help if you are a pro user.

Best Regards,
Eyelyn Qin

[FabianD]

Hello there

I have enabled ports 5671,5672,9350, 9354, 443 and the error continues.

I want to share the log generated by the application to see if it is easier to identify the error.

the link is as follows:

https://365ipm-my.sharepoint.com/:f:/g/personal/fabian_donato_ipmconsulting_net/EljgBPfMppVLixCVImbo...

[v-eqin-msft]

Hi @FabianD ,

I think it is blocked by firewall or the ports is not supported. The gateway communicates on the following outbound ports: TCP 443, 5671, 5672, and from 9350 through 9354.

To test if the gateway has access to all required ports, please refer to:Adjust communication settings for the on-premises data gateway | Microsoft Docs

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[mussaenda]

Hi @FabianD ,

Have you tried to check the topics here in the community with the same issue as yours?

On-premises data gateway Sign-In issue 

Hope this helps