PBI Personal Gateway Frequently Logs Out and Cancels Scheduled Refresh

[HHFord]

Hi All,

I have an issue where Power BI gateway (personal) frequently logs out, which then requires manually logging in again before data refresh works. See attached image:

The bigger problem this creates is that after a failed refresh (eg. one scheduled time where the gateway wasn't logged in), scheduled refreshes are cancelled so I constantly have to re-enable and remake my scheduled refreshes.

Has anyone else experienced this? Any ideas on how to resolve this? It's very frustrating to constantly deal with this.

Best,

HHF

[v-qiuyu-msft]

Hi @HHFord,

Do you still use the Power Bi gateway - personal? The On-premises data gateway (personal mode) replaces the previously supported version of the personal gateway, which is called Power BI Gateway - Personal. The previous personal gateway will continue working only until July 31, 2017.  For more information, please see: On-premises data gateway (personal mode).

In your scenario, please try to download the latest installer file from here: On-premises data gateway .

Best Regards,
QiuyunYu