On premises Data Gateway registration fails - "Profile for the user is a temporary profile"

[Deepthi]

Hi,

Just installed the On Premises Gateway for PBI and the follwing error occurs when trying to register. The installation has been successful. Please find snapshot attached. 

Error generating an asymmetric key.
The profile for the user is a temporary profile.


Server stack trace: 
   at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.PowerBI.DataMovement.Pipeline.InternalContracts.IGatewayConfigurationService.GenerateAsymmetricKey()
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.GenerateAsymmetricKey()An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Security.Cryptography.CryptographicException: The profile for the user is a temporary profile.

   at System.Security.Cryptography.Utils.CreateProvHandle(CspParameters parameters, Boolean randomKeyContainer)
   at System.Security.Cryptography.Utils.GetKeyPairHelper(CspAlgorithmType keyType, CspParameters parameters, Boolean randomKeyContainer, Int32 dwKeySize, SafeProvHandle& safeProvHandle, SafeKeyHandle& safeKeyHandle)
   at System.Security.Cryptography.RSACryptoServiceProvider.GetKeyPair()
   at System.Security.Cryptography.RSACryptoServiceProvider..ctor(Int32 dwKeySize, CspParameters parameters, Boolean useDefaultKeySize)
   at Microsoft.PowerBI.DataMovement.CommonUtilities.AsymmetricKeyEncryptionHelper.ProduceAsymmetricKey(String containerName)
   at Microsoft.PowerBI.DataMovement.Pipeline.Common.Diagnostics.PipelineTelemetryService.ExecuteInActivity[T](PipelineActivityType pipelineActivityType, Func`1 action)
   at SyncInvokeGenerateAsymmetricKey(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Any support will be greatly appreciated.

Thank you,

Deepthi.

[v-qiuyu-msft · Accepted solution]

Hi @Deepthi,

Based on my research, the issue can be caused by that PBIEgwService user was not being installed properly, you can try to delete the User folder and the registry keys for this user and reattempted the install. Please refer to this similar thread: Problems installing both gateways.

Also you can try to change the logon user for Service "On-premises data gateway service" (PBIEgwService) to "Local System Account. Please see eliezer 's reply in this thread: Power BI Gateway - Enterprise - Error generating an asymmetric key.

Best Regards,
Qiuyun Yu

[Mamerion]

okey dokey...

in my case it was due to inappropriate Uninstallation....

when you install the Gateway, it creates a user profile called “PBIEgwService” in “C:\Users”.

When you uninstall the gateway to replace it with the latest version, you gonna make sure that

• All related folders are deleted. (“C:\Program Files\On-premises data gateway”)
• most improtantly, the PBIEgwService user profile entry in windows registry is also deleted. Here is where I spent 4 hours to figure out where the entry sits. The registry entry for gateway user profile to be located at “[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-80-1835761534-3291552707-3889884660-1303793167-3990676079]”

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-80-1835761534-3291552707-3889884660-1303793167-3990676079]
"ProfileImagePath"=hex(2):43,00,3a,00,5c,00,55,00,73,00,65,00,72,00,73,00,5c,\
  00,50,00,42,00,49,00,45,00,67,00,77,00,53,00,65,00,72,00,76,00,69,00,63,00,\
  65,00,00,00
"Flags"=dword:00000000
"State"=dword:00000204
"Sid"=hex:01,06,00,00,00,00,00,05,50,00,00,00,7e,7f,6b,6d,c3,1b,31,c4,f4,ed,da,\
  e7,0f,4e,b6,4d,6f,e2,dc,ed
"ProfileAttemptedProfileDownloadTimeLow"=dword:00000000
"ProfileAttemptedProfileDownloadTimeHigh"=dword:00000000
"ProfileLoadTimeLow"=dword:00000000
"ProfileLoadTimeHigh"=dword:00000000
"RefCount"=dword:00000001

If this entry remains in registry once you uninstalled the software, it prevents the new installation from createing the “PBIEgwService” user profile; instead it will create a TEMP user profile which will not necessarily have permission to connect to the Internet on the server to talk to PowerBI Services. Hence, not allowing you to config your gateway.

delete this entry, re-start the machine, then try to install the package and it should be all good 

[v-qiuyu-msft · Accepted solution]

Hi @Deepthi,

Based on my research, the issue can be caused by that PBIEgwService user was not being installed properly, you can try to delete the User folder and the registry keys for this user and reattempted the install. Please refer to this similar thread: Problems installing both gateways.

Also you can try to change the logon user for Service "On-premises data gateway service" (PBIEgwService) to "Local System Account. Please see eliezer 's reply in this thread: Power BI Gateway - Enterprise - Error generating an asymmetric key.

Best Regards,
Qiuyun Yu

[Deepthi]

Thanks Qiuyun, i will give it a go .

[v-qiuyu-msft · Accepted solution]

Hi @Deepthi,

How about the result after try my suggestions? If you have any question, please feel free to ask.

Best Regards,
Qiuyun Yu

[Deepthi]

Hi Qiuyun,

Thanks a ton for your help and sorry for not responding earlier.

Of the 2 solutions you provided, eliezer's did the trick.

"Change the logon user for Service "On-premises data gateway service" (PBIEgwService) to "Local System Account"

I have marked you Post as solution. Bril 🙂 Cheers !

Deepthi

[RMHaley]

This worked for me as well, thanks so much! You saved the day. 🙂

"Change the logon user for Service "On-premises data gateway service" (PBIEgwService) to "Local System Account"