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SudhindraKY
New Member

On-prem gateway not appearing in powerbiGov cloud.

Created gateway successfully and the gateway shows online and ready to be used. After I login to app.powerbigov.us - manage gateways - we get a message "You dont have any data gateways".

 

Thanks

Sudhindra

8 REPLIES 8
v-yuezhe-msft
Microsoft
Microsoft

@SudhindraKY,

Do you install personal mode on-premises gateway?  If so, what you describe is an expected behavior. After installing personal mode on-premises gateway and configuring the personal mode gateway, directly sign in data source and schedule refresh for the dataset in the dataset’s Settings screens, see more details in this article: On-premises data gateway (personal mode).

However, if you install on-premises gateway and register it, registered gateway can be found in the "Manage Gateways" page.


Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thank you Lydia.

 

No, we have not installed the gateway in personal mode. We have followed the below article when installing the gateway.

 

https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem

 

We got to a point where we were able to successfully create a gateway connection, but this gateway connection is not appearing on the Manage Gateways page. We get a message "You do not have any data gateways".

 

Checked fiddler traffic but could not find any errors. 

 

Please advise.

 

Thanks

Sudhindra

 

@SudhindraKY,

Could you please post a screenshot about the successful registered gateway?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Gateway.png

@SudhindraKY,

Do you have Power BI pro license?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Yes, we do have Power BI Pro purchased license.

 

Thanks

Sudhindra

@SudhindraKY,

Please open a ticket in Power BI support site.

Support Ticket.gif

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I will, thanks Lydia.

 

Sudhindra

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