On-prem gateway not appearing in powerbiGov cloud.

[SudhindraKY]

Created gateway successfully and the gateway shows online and ready to be used. After I login to app.powerbigov.us - manage gateways - we get a message "You dont have any data gateways".

Thanks

Sudhindra

[v-yuezhe-msft]

@SudhindraKY,

Do you install personal mode on-premises gateway?  If so, what you describe is an expected behavior. After installing personal mode on-premises gateway and configuring the personal mode gateway, directly sign in data source and schedule refresh for the dataset in the dataset’s Settings screens, see more details in this article: On-premises data gateway (personal mode).

However, if you install on-premises gateway and register it, registered gateway can be found in the "Manage Gateways" page.

Regards,
Lydia

[SudhindraKY]

Thank you Lydia.

No, we have not installed the gateway in personal mode. We have followed the below article when installing the gateway.

https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem

We got to a point where we were able to successfully create a gateway connection, but this gateway connection is not appearing on the Manage Gateways page. We get a message "You do not have any data gateways".

Checked fiddler traffic but could not find any errors. 

Please advise.

Thanks

Sudhindra

[v-yuezhe-msft]

@SudhindraKY,

Could you please post a screenshot about the successful registered gateway?

Regards,
Lydia

[SudhindraKY]

[v-yuezhe-msft]

@SudhindraKY,

Do you have Power BI pro license?

Regards,
Lydia

[SudhindraKY]

Yes, we do have Power BI Pro purchased license.

Thanks

Sudhindra

[v-yuezhe-msft]

@SudhindraKY,

Please open a ticket in Power BI support site.



Regards,
Lydia

[SudhindraKY]

I will, thanks Lydia.

Sudhindra