Do you use October version of gateway? Do you get any error message? When you use on-premises gateway, please consider the following things.
The gateway cannot be installed on a domain controller
You shouldn't install a gateway on a computer, such a laptop, that may be turned off, asleep, or not connected to the Internet because the gateway can't run under any of those circumstances. In addition, gateway performance might suffer over a wireless network.
Community Support Team _ Lydia Zhang If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.