On-Premise Data Gateway Install Error

[Jake_Roesler]

Sorry if this is a repeat. 

Today I installed the personal gateway and then immediately got an error that stated the version I installed was going to be phased out next week. It pointed me to another version (link). 

And that install failed with the following error: 

System.ComponentModel.Win32Exception (0x80004005): The operation was canceled by the user
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at Microsoft.DataProxy.EgwInstallBA.ProgressViewModel.ApplyComplete(Object sender, ApplyCompleteEventArgs e)

The Failed message also said "Learn More" and that was a 404 not found article. 

Any assistance is great! Thanks! 

[v-yuezhe-msft]

@Jake_Roesler,

Please download Power BI on-premises gateway(personal mode) and install it following the guide in this official article.

If you still get errors, please share the setup log here. The log can be found in C:\Users\XXXX\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_*.log.

Regards,
Lydia