Missing log files from On-Premises Data Gateway

[FunDeckHermit]

Hello,

I am trying to troubleshoot my connection and downloaded the log file. 

The log file only contains two files:

1. Gateway20180423.000000000
2. GatewayProperties

23th of April was the first date I installed the Gateway. I would have expected more files. 

I restarted the server gateway multiple times today. 

[v-yuezhe-msft · Accepted solution]

@FunDeckHermit,

Do you directly export log from gateway configurator?



If so, please go to the following folders and check if there are additional log files.

Configuration logs

%localappdata%\Microsoft\On-premises Data Gateway

On-premises data gateway service logs

C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway

Regards,
Lydia

[RichardGAO]

I am using an On-premise Gateway(personal mode).

I cannot find any *.zip file under the "%localappdata%\Microsoft\On-premises Data Gateway" 

or "%localappdata%\Microsoft\On-premises Data Gateway (personal mode)"

or "C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway"

after directly exporting log from App UI.

Looks there are only some *.log files under the "C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway". Are those just the exported logs generated by clicking 'Export Logs' link on App UI?   

[FunDeckHermit]

Hello Lydia,

I did export directly using the gateway configurator.

This created a .ZIP file with only two files. 

The "%localappdata%\Microsoft\On-premises Data Gateway" folder contains the missing logs:

Thanks for your assistance