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ahsanlhcgov Regular Visitor
Regular Visitor

Lost Gateway Key

please can someone tell me how can I find my Gateway key. All my dshboards are down showing the error

 

We reached the data gateway, but the gateway can't access the on-premises data source.
Please try again later or contact support. If you contact support, please provide these details.

 

i dont have the key with me

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-qiuyu-msft
Moderator

Re: Lost Gateway Key

Hi @ahsanlhcgov,

 

What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.

 

As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

8 REPLIES 8
Power BI Team dimazaid
Power BI Team

Re: Lost Gateway Key

From the error message it looks like the data source can't be accessed. What do you see in the gateway logs? Any error messages? 
Why do you need the gateway key?

Moderator v-qiuyu-msft
Moderator

Re: Lost Gateway Key

Hi @ahsanlhcgov,

 

What's the "Gateway key" do you mean? Is it Recovery Key when you register the gateway? If that is a case, as far as I know, we can't find if you havn't kept this key before.

 

As you mentioned the gateway can't access the on-premise data source, did this data source resides on the different computer from one has the gateway? Which data source did you want to connect to?

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

ahsanlhcgov Regular Visitor
Regular Visitor

Re: Lost Gateway Key

Thanks for your input. I actually managed to resolve it by installing a new gateway. All is working fine now. 

Kumar11109 Member
Member

Re: Lost Gateway Key

Did you have to change the link to the reports also?

ahsanlhcgov Regular Visitor
Regular Visitor

Re: Lost Gateway Key

No, I just installed the gateway again which fixed the issue. 

Kumar11109 Member
Member

Re: Lost Gateway Key

I have created another gateway but I need to add in the dataset that is already uploaded. 

Can you tell me how to add a gateway to an existing dataset? 

 

Do we need to do it on this screen?

Screenshot (54).png

 

 

 

Highlighted
duncfair Regular Visitor
Regular Visitor

Re: Lost Gateway Key

There is no solution here.

 

How do I get a recovery key? I do not want to re-install, I want to migrate an existing gateway.

ppereira Visitor
Visitor

Re: Lost Gateway Key

I just want to update gateway software for latest version since it stopped working with the version currently installed (which is actually quiet old). In order to complete the upgrade I'm being asked for the recovery key. I don't have it since this was installed some years ago and there is no trace of it.

How can I complete the process without the recovery key or get a new one?

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