Showing results for 
Search instead for 
Did you mean: 
jkingry Frequent Visitor
Frequent Visitor

Help cannot connect my dataset to my gateway

Hello all,


I have configured a data gateway on my clients dev server.  I have configured the gateway power bi and it says it is ok.  When I try to map my dataset to the gateway under the "schedule refresh" option in Power BI I keep getting an error, I have included the screen shot of the error and am a bit lost on how to proceed at this point.


Something went wrong.
Failed to use the selected gateway. Please make sure the gateway is up and running and try again.
Please try again later or contact support. If you contact support, please provide these details.


Activity ID3d1c4016-d742-a2c0-0cf1-d5cf4a3c8e94
Request ID5642b1ca-cde0-88eb-79f3-724541572cc8
Correlation ID0e6b68be-4ea8-19ed-15cf-95629267dd8d
Status code400
TimeTue Aug 30 2016 16:26:46 GMT-0400 (Eastern Standard Time)


Get help



ankitpatira Super Contributor
Super Contributor

Re: Help cannot connect my dataset to my gateway

@jkingry Someone here had similar issue. Follow that post to see if you can find something helpful.

cosborn1231 Regular Visitor
Regular Visitor

Re: Help cannot connect my dataset to my gateway

Hi jkingry,

If you have not done so already, I would suggest registering the data source(s) within your Power BI Gateway.


Go to:

Setting<Datasets<Gateway connections<Manage Gateway<


Here you can add more data sources to your registered gateway. Make sure the credentials match what you used for the data gateway and for others who want to refresh you mark them as a "User" in data source settings pane.


Make sure your account used by the gateway has the correct permissions to the underlying data sources as well.


I hope that helps!

Not applicable

Re: Help cannot connect my dataset to my gateway

A bit late to the party but just wanted to thank @cosborn1231 for proposing this.


My gateway was missing one of the 14 different datasources my PBI report is pulling, and I couldn't figure out why I was getting error 400. Guess MS needs to work on these error messages.

freder1ck Member

Re: Help cannot connect my dataset to my gateway

Also late to the party, but I had 15 datasources and was missing one!

Helpful resources

Community Highlights

Community Highlights

Find out what's new in the Power BI Community!

Summit North America

Power Platform Summit North America

Register by September 5 to save $200

Virtual Launch Event

Microsoft Business Applications Virtual Launch Event

Watch the event on demand for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.

MBAS Gallery

Watch Sessions On Demand!

Continue your learning in our online communities.

Users Online
Currently online: 315 members 3,822 guests
Please welcome our newest community members: