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rizwanfa
New Member

Gateway configured in PowerBI but unreachable due to network problems

Hello,

 

I have installed the latest Power BI Gateway enterprise version on my desktop to test it.

Its installed successfully and was able to perform the next step of loggin into the BI website.

 

But at the next step to configure the gateway, it throws the below error. 

 

Gateway is configured correctly in PowerBI but is unreachable due to local network connectivity problems.

The error details says:

Ensure network access is functioning correctly. Firewall and proxy configurations may need to be changed.

 

I have already modified the config files with proxy settings.

 

Thanks a lot for your help.

 

14 REPLIES 14
jodkel
New Member

The only thing that has changed since our gateway stopped working was the following Windows Updates were successfully installed on our Windows 2016 Server:

  • 2018-10 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4462928)
  • Windows Malicious Software Removal Tool x64 - October 2018 (KB890830)
  • 2018-09 Update for Windows Server 2016 for x64-based Systems (KB4091664)

 Microsoft told us we had a problem with our firewall config.  After hours spent troubleshooting only to find no problem.  I following this topic and uninstalled and installed and low and behold it works!   Grrrr....

mkmi
New Member

Running the Power BI as administrator solved the problem for me (windows 10).

Anonymous
Not applicable

Hi,

 

I m also getting the same error. is there any solution to nget it resolved.

I was receiving this error.  I used the Control Panel to uninstall the gateway then reinstalled the latest version.  I used my recovery key to take over the current gateway.  Now connections work again.

Anonymous
Not applicable

hi @brownmattc,

 

I have tried doing that but did not helped me. I m trying to install fresh gateway on the server.

kwilliams
Regular Visitor

Another thing to check is that your Firewall Rules are applied to public, even if you are on a Domain.

rahulvairagi
Regular Visitor

Hey Rizwan / All,


I am having the same issue while configuring the enterprise gateway.

 

"Gateway is configured correctly in PowerBI but is unreachable due to local network connectivity problems.

The error details says:

Ensure network access is functioning correctly. Firewall and proxy configurations may need to be changed"


Did you get any specific reason..why this occurs and what could be the possible solution. If so, please specify, so it would help me to resolve my issue.

Thank you.

Anonymous
Not applicable

I need this information as well. I have a gateway that has worked for a long time and now I cannot connect. I tried the recommendation of installing the latest gateway media. Looking forward to an answer.


Thanks, Ben

I was getting this error (Gateway configured in PowerBI but unreachable due to network problems). I had uninstalled an old version of the enterprise gateway and installed the latest version.

 

What I found was that the Enterprise Gateway does not remove all the files & folders associated to the Enterprise Gateway when you an uninstall. So when I went to install it again, it wasn't as clean an install as I thought it was.

 

I uninstalled, deleted the below folders entirely, then reinstalled again, and the error went away.

 

Folders include:

 

C:\Users\[name]\AppData\Local\Microsoft\Power BI Enterprise Gateway

C:\Program Files\Power BI Enterprise Gateway

 

Hope this helps.

---
In Wisconsin? Join the Microsoft BI Professionals - Wisconsin group.

this worked for me. Thanks!

Thank you!

I was having the same problem, and deleting the folders worked for me.

rizwanfa
New Member

 

I have installed the gateway on another computer and it configured successfully.

 

So not sure what was the issue with my computer but seems like some permission issue with the user account.

 

But now I am stuck at next step of 'add new data source'.

This is giving error as below.
Unable to connect: We encountered an error while trying to connect to TESTDB. Details: "Invalid connection credentials."Hide details
 
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net
Status code: 400
Error Code: DM_GWPipeline_Gateway_ImpersonationError

 

Any ideas?

I had the same Issue while creating a Data Source for SSAS Tab Model .Chnaging the Service Account for Analysis service to the one that I was using on the Data Source in Gateway solved the issue for me . 

 

Also ensure that the cresentials that you are using is an Administrator on Analysis Service instance .

 

 

Hope this Helps.

 

Thanks ,

Mitsu

 

 

 

venuM
New Member

I have the same issue and  when I looked at the logs, I found that the authentication is failed with the following error.

"An error occurred during a silent web authentication that prevented the http authentication flow from completing in a short enough time frame"

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