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AAbdelkader Regular Visitor
Regular Visitor

Error while configure on-premises data gateway

Hello there,

 

please, I ask for support as I faced that error while configure on-premises data gateway. what can I do?

 

[error]

 

The service cannot reach the gateway.
Request error: Id: '5b116fd9-9076-4544-8506-cc20c9cecbbb', Status code: 'BadRequest', Timestamp: '01/01/2017 11:02:46 +00:00', ErrorCode: 'DM_GWPipeline_Gateway_CancellationOrTimeoutError', Detail: ''
at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<EnsureSuccessfulDMMSRequest>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<DiscoverUnifiedGatewayStatusAsync>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.ConfiguratorClientExtensions.<DiscoverUnifiedGatewayStatusAsyncRetry>d__a.MoveNext()

 

gratefully

1 REPLY 1
Moderator v-yuezhe-msft
Moderator

Re: Error while configure on-premises data gateway

Hi @AAbdelkader,

Firstly please download latest version of Power BI gateway and install it on your machine.

Secondly, add required rules in your firewall rule following the instructions in this article: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem/ .

Thirdly, configure proxy settings properly and test if your firewall or proxy blocks connections to the Azure Service Bus following the guide in this article: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/ .


Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
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