Showing results for 
Search instead for 
Did you mean: 
AlexeyRusinov Regular Visitor
Regular Visitor

Error retrieving virtual entities from Dynamics 365

Hello everyone,

I connect my PB Desktop to Dynamics 365 online source, and it retrieves non-virtual entities correctly. However, when I try to retrieve a virtual entity  (which's source is  Dynamics 365 for Finance and Operations) I get an error "powerbi paging cookie required when trying to retrieve a set of records on any high ages". 

Anyone faced this issue before? Is it possible to retrieve virtual entities from D365, or should I access original source instead?

Moderator v-qiuyu-msft

Re: Error retrieving virtual entities from Dynamics 365

Hi @AlexeyRusinov,


1. Did you use the Dynamics 365 data source in Power BI desktop to get data from Dynamics 365 for Finance and Operations?

2. Please try again after update the Power BI desktop to August version.

3. Please follow this article to check if you can retrieve virtual entities.

4. Please run Fiddler and enable desktop trace log, repeat steps to get data till the error occurs, share .saz file and desktop trace file with us.


Best Regards,
Qiuyun Yu  

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

October 2019 Community Highlights

October 2019 Community Highlights

October was a busy month in the community. Read the recap article to learn about some of the events and content.

New Badges

Incoming: New and Improved Badges

Exciting news: We've given our badges an overhaul and added brand news ones.

Ask Amir Anything

Exclusive LIVE Community Event No. 2 – Ask Amir Anything

Next in our Triple A series: Ask Amir Netz questions about the latest updates, features and future.

Analytics in Azure virtual event

Analytics in Azure virtual event

Experience a limitless analytics service built to ingest, prep, manage, and serve data for immediate use in Power BI.

Top Kudoed Authors
Users Online
Currently online: 356 members 3,290 guests
Please welcome our newest community members: