Solved: Error message when installing Enterprise Gateway -... - Page 3

Anonymous · ‎08-01-2016

Hi Everyone,
I´m new at the forum.

I´m trying to install a Power BI Gateway - Personal but in the middle of the process the asistance show me this error:
"Please uninstall the Microsoft Data Management Gateway before continuing."

And I don't have this programe on my computer.

Can anyone help me?

Thanks.

v-yuezhe-msft · ‎08-01-2016

Hi @Anonymous,

The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it.
2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog.
3. Delete Data Management Gateway folder in C:\Program Files.

After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Error message when installing Enterprise Gateway - Personal

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