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BobN Frequent Visitor
Frequent Visitor

Error connecting to Zendesk from Power BI Desktop

Connecting from Power BI Service is ok.

Connecting from Power BI Desktop there is an issue. After entering url there isn't a chance to select Authentication Method and no opportunity to enter credentials. Just a Sign In button and a connect button. Clicking Sign In pops up an script error box. It refers to a url https://p13.zdassets.com/assets/zendesk/auth/v2/host-somemacnumber  I assume this is because my Power BI credentials won't work for my zendesk access. How do I give the Zendesk connector my username and password from Power BI desktop?

3 REPLIES 3
CTOUT Frequent Visitor
Frequent Visitor

Re: Error connecting to Zendesk from Power BI Desktop

Same issue here.

Apparently 32bit may work, but I'm not restricting myself to that.

 

Hopefully the connector will be updated to work in 64bit, or use a more modern browser than IE for authentication.

AlexanderAT Regular Visitor
Regular Visitor

Re: Error connecting to Zendesk from Power BI Desktop

I'm being met by the same error when trying to sign in. I still can't find any solution beside downloading the 32bit desktop version. I think power bi should have fixed this bug already. 

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CTOUT Frequent Visitor
Frequent Visitor

Re: Error connecting to Zendesk from Power BI Desktop

Just a note: -

In the end I used the Zendesk API.

https://developer.zendesk.com/rest_api/docs/zendesk-apis/resources

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