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CheenuSing
Community Champion
Community Champion

Erratic behaviour of Data Gateway ( Personal Mode)

I am seeing an erratic behaviour of the data gateway personal mode installed version July 2017.

 

We do not turn off the server at any point in time, still we have errors saying Personal gateway is offline.

 

FOr few days it works perfectly then gives error for 2 days and gets back to normalcy.

 

Details

TypeStartEndStatusMessage

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Scheduled‎22‎/‎08‎/‎2017‎ ‎10‎:‎32‎:‎05‎ ‎AM‎22‎/‎08‎/‎2017‎ ‎10‎:‎32‎:‎06‎ ‎AMFailedYour data gateway (personal mode) is offline or couldn't be reached.

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Scheduled‎21‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM‎21‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎06‎ ‎AMFailedYour data gateway (personal mode) is offline or couldn't be reached.

Show

Scheduled‎20‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎05‎ ‎AM‎20‎/‎08‎/‎2017‎ ‎10‎:‎36‎:‎34‎ ‎AMFailedThere was an error in the data gateway.

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Scheduled‎19‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎05‎ ‎AM‎19‎/‎08‎/‎2017‎ ‎10‎:‎40‎:‎07‎ ‎AMFailedThere was an error in the data gateway.

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Scheduled‎18‎/‎08‎/‎2017‎ ‎10‎:‎46‎:‎48‎ ‎AM‎18‎/‎08‎/‎2017‎ ‎10‎:‎54‎:‎28‎ ‎AMCompleted 

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Scheduled‎17‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎07‎ ‎AM‎17‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎08‎ ‎AMFailedYour data gateway (personal mode) is offline or couldn't be reached.

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Scheduled‎16‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎04‎ ‎AM‎16‎/‎08‎/‎2017‎ ‎10‎:‎34‎:‎47‎ ‎AMCompleted 

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Scheduled‎15‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM‎15‎/‎08‎/‎2017‎ ‎10‎:‎35‎:‎37‎ ‎AMCompleted 

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Scheduled‎14‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎08‎ ‎AM‎14‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎10‎ ‎AMFailedYour data gateway (personal mode) is offline or couldn't be reached.

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Scheduled‎13‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎10‎ ‎AM‎13‎/‎08‎/‎2017‎ ‎10‎:‎37‎:‎12‎ ‎AMCompleted 

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Scheduled‎12‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM‎12‎/‎08‎/‎2017‎ ‎10‎:‎36‎:‎22‎ ‎AMFailedThe gateway is either offline or could not be reached.

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Scheduled‎11‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎02‎ ‎AM‎11‎/‎08‎/‎2017‎ ‎10‎:‎34‎:‎40‎ ‎AMCompleted 

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Scheduled‎10‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM‎10‎/‎08‎/‎2017‎ ‎10‎:‎39‎:‎22‎ ‎AMCompleted 

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Scheduled‎09‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎06‎ ‎AM‎09‎/‎08‎/‎2017‎ ‎10‎:‎36‎:‎05‎ ‎AMCompleted 

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Scheduled‎08‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎03‎ ‎AM‎08‎/‎08‎/‎2017‎ ‎10‎:‎38‎:‎39‎ ‎AMCompleted 

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Scheduled‎07‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎05‎ ‎AM‎07‎/‎08‎/‎2017‎ ‎10‎:‎38‎:‎07‎ ‎AMCompleted 

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Scheduled‎06‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM‎06‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎05‎ ‎AMFailedYour data gateway (personal mode) is offline or couldn't be reached.

Show

Scheduled‎05‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎04‎ ‎AM‎05‎/‎08‎/‎2017‎ ‎10‎:‎36‎:‎46‎ ‎AMCompleted 

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Scheduled‎04‎/‎08‎/‎2017‎ ‎10‎:‎31‎:‎08‎ ‎AM‎04‎/‎08‎/‎2017‎ ‎10‎:‎40‎:‎35‎ ‎AMCompleted 

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Scheduled‎03‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎09‎ ‎AM‎03‎/‎08‎/‎2017‎ ‎10‎:‎30‎:‎10‎ ‎AMFailedYour data gateway (personal mode) is offline or couldn't be reached.

 

Need help to resolve the issue at the clients place.

 

Cheers

 

CheenuSing

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4 REPLIES 4
CheenuSing
Community Champion
Community Champion

Hi All,

 

I go this error today

 

There was an error in the data gateway.  Details as under

 

Cluster URI:WABI-SOUTH-EAST-ASIA-redirect.analysis.windows.net
Activity ID:57429bb0-a92a-4c95-a36a-04bff16ab022
Request ID:dfa1dd43-073b-6f48-b20a-6df99b5e03d3
Time:2017-08-23 03:28:54Z

 

Any help will be appreciated.

 

Cheers

 

CheenuSing

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Anonymous
Not applicable

Have you tried updating the gateway to the latest version?  I know there have been quite a few changes in the August Update.

Hi

 

I am using the version which was announced as change to ON-Premises Gateway(personal) before 31 jul 2017.

 

I will have to go to clients place to check the version in use. I will check and if required update to the august update and monitor.

 

Thanks for the input. Any other thing I should check please let me know.

 

Cheers

 

CheenuSing

Did I answer your question? Mark my post as a solution and also give KUDOS !

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Anonymous
Not applicable

If its at a client site, it might be worth while checking the infrastructure too.  The server might be up and running, but if the internet goes down for any reason this could be your issue.  Also consider if there are other bandwidth clogging activities sheduled at the same time which could be enough to slow the connection to a timeout.

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