cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mnayar Established Member
Established Member

Connecting to Service Now

We are using a London version of Service Now which has been setup to allow access to only a few ip's. It doesn't support adding CIDR addresses, so we cannot use any of the Azure list of IP's updated weekly. Has anyone had to deal with this situation?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar,

A method is to connect to ServiceNow as an ODBC data source in Power BI, then add the ODBC data source within gateway, and whitelist the IP address of gateway machine and add required ports into your firewall rule.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar ,

Yes, you would need to install the ODBC driver to the VMs that host gateway and Power BI Desktop.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
6 REPLIES 6
Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar,

A method is to connect to ServiceNow as an ODBC data source in Power BI, then add the ODBC data source within gateway, and whitelist the IP address of gateway machine and add required ports into your firewall rule.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
mnayar Established Member
Established Member

Re: Connecting to Service Now

@v-yuezhe-msft is there a free solution, using this connector costs 500$ a year.

Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar,

I am afraid that there is no other method.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
mnayar Established Member
Established Member

Re: Connecting to Service Now

@v-yuezhe-msft  Service Now provides a free ODBC Driver. If we were to use the ODBC Driver Service Now Provides, would that have to be installed on all Developer Machines and the VM hosting the gateway?

Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar ,

Yes, you would need to install the ODBC driver to the VMs that host gateway and Power BI Desktop.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
leecullom New Member
New Member

Re: Connecting to Service Now

Another method for larger customers, though not free, is to have a look at Northcraft Analytics. We are a Microsoft partner with pre-built Microsoft BI solutions ServiceNow, SolarWinds, JIRA and more. It's not a connector, it's an installable Microsoft BI solution. Have a look at https://northcraftanalytics.com

Helpful resources

Announcements
Community Highlights

Community Highlights

Find out what's new in the Power BI Community!

Summit North America

Power Platform Summit North America

Register by September 5 to save $200

Virtual Launch Event

Microsoft Business Applications Virtual Launch Event

Watch the event on demand for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.

MBAS Gallery

Watch Sessions On Demand!

Continue your learning in our online communities.

Users Online
Currently online: 6 members 4,018 guests
Please welcome our newest community members: