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mnayar Established Member
Established Member

Connecting to Service Now

We are using a London version of Service Now which has been setup to allow access to only a few ip's. It doesn't support adding CIDR addresses, so we cannot use any of the Azure list of IP's updated weekly. Has anyone had to deal with this situation?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar,

A method is to connect to ServiceNow as an ODBC data source in Power BI, then add the ODBC data source within gateway, and whitelist the IP address of gateway machine and add required ports into your firewall rule.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar ,

Yes, you would need to install the ODBC driver to the VMs that host gateway and Power BI Desktop.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
5 REPLIES 5
Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar,

A method is to connect to ServiceNow as an ODBC data source in Power BI, then add the ODBC data source within gateway, and whitelist the IP address of gateway machine and add required ports into your firewall rule.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
mnayar Established Member
Established Member

Re: Connecting to Service Now

@v-yuezhe-msft is there a free solution, using this connector costs 500$ a year.

Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar,

I am afraid that there is no other method.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
mnayar Established Member
Established Member

Re: Connecting to Service Now

@v-yuezhe-msft  Service Now provides a free ODBC Driver. If we were to use the ODBC Driver Service Now Provides, would that have to be installed on all Developer Machines and the VM hosting the gateway?

Moderator v-yuezhe-msft
Moderator

Re: Connecting to Service Now

@mnayar ,

Yes, you would need to install the ODBC driver to the VMs that host gateway and Power BI Desktop.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.