Connect to Quickbooks Online failure

[bobsawyer]

I am using Power BI online and attempting to Get Data from Quickbooks Online. (Get Data > Services > Quickbooks Online > Connect).

The "Connect to Quickbooks Online" window appears, and I to click "Sign In."

The "Authorize Intuit to securely share your data to Microsoft Power BI" window appears and I click "Authorize."

The "Microsoft Power BI and Quickbooks Online are now connected!" window appears, and then closes and returns to the "Connect to Quickbooks Online" window.

On that screen, I receive this error message: Failed to update data source credentials: The credentials you provided for the data source are invalid. Please ensure the credentials you have provided for all the data sources are valid.

I do have Master Admin privileges in Quickbooks Online, and I am using the U.S. version of the product. I also attempted as a Company Admin. No success. I'm using Safari 8.0.8 and Firefox 39.0.3 on a Mac. No success in either.

Would love some advice on how to move forward.

[escott39]

I am having the same issue...

[Jimenda]

Same issue here

[Anonymous]

I'm having the same issue.  Just replying to receive updates.  Thank you.

[freshroy]

Ive been having this same issue since september 1st. I initially connected our QBO account successfully and was building reports etc. On 9/1/2015 the data soruce failed to refresh and ever since then ive been getting the "invalid credentials error".  Please help

[Greg_Deckler]

Send a frowny face to support, upper right smiley face icon.

[bobsawyer]

Ok, I did that. We'll see what happens.

[bobsawyer]

After I sent a negative review to customer service (smiley face "feedback" icon in upper right corner of PowerBI web interface), I was contacted by PowerBI customer service and asked to submit a trace using Fiddler. I followed the instructions and submitted the trace. (Had to download and use the buggy OSX version.)

I have not heard back from Microsoft, and the issue is still not resolved. I re-contacted them by email today. Will post back if I receive a response.