Cannot sign into Gateway

[cplesner]

Installed Gateway on new server and was promptet that I could move existing to new server. I choose yes and after that it's no longer possible to sign in from old or new server....

Network request returned unexpected error.
Request error: Id: '3280222f-ee7b-4123-86dd-1e0037e8ab31', Status code: 'NotFound', Timestamp: '11/19/2017 22:11:01 +00:00', ErrorCode: 'UnknownError', Detail: ''
at Microsoft.PowerBI.DataMovement.GatewayCommon.ConfiguratorClientExtensions.<DiscoverEmailProperties>d__8.MoveNext()

[v-yuezhe-msft · Accepted solution]

@cplesner，

Do you use Proxy in your scenario? If you use Proxy, please follow the guide in the articles below to configure proxy.
Configuring proxy settings for the On-premises Data Gateway
Problem of Proxy network when installing Power BI On-premise Data Gateway

In addition, please uninstall gateway completely, reboot your machine and re-install gateway, then check if the issue still occurs.



Regards,
Lydia

[cplesner]

Uninstall and reboot seemed to resolve it. Might also have had something to do with changes made on the AD in the meantime 🙂

[v-yuezhe-msft]

@cplesner,

Glad to hear the issue is solved, you can accept appropriate reply as answer to close his thread.

Regards,
Lydia

[synMo]

I just had the same issue. I did not reinstall it yet because the gateway is running on a server which can't be shut down during worktime. I guess the problem was that the user who registered the gateway does not have a Power BI licence anymore. But I think it would be greate if I could just change the user to a new one. The error occured while trying to sign in to the gateway with a different user (who does have a licence).

[cplesner]

Error from log

EnterpriseGatewayConfigurator.exe Information: 0 : Initialize MainViewModel
EnterpriseGatewayConfigurator.exe Information: 0 : GetConfiguratorStateAsync
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration Id: '772551'
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration ObjectId: 'cc8806cf-9623-4937-b012-4cf746953a8e'
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration IsDisconnected: 'False'
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration SB Endpoint: 'sb://wabi-north-europe-relay20.servicebus.windows.net/9b0ab3e8-39c6-4f85-ab4a-ae8e1b72faae/'
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration BackendUri: 'https://wabi-north-europe-redirect.analysis.windows.net/'
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Sign In
EnterpriseGatewayConfigurator.exe Error: 0 : Exception: Microsoft.PowerBI.DataMovement.GatewayCommon.EmailDiscoveryServiceException: Network request returned unexpected error. ---> System.AggregateException: One or more errors occurred. ---> Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIHttpRequestException: Request error: Id: 'cabb6c6a-01ff-498c-a4a3-a0bd3ac19c0f', Status code: 'NotFound', Timestamp: '11/19/2017 21:27:52 +00:00', ErrorCode: 'UnknownError', Detail: ''
   at Microsoft.PowerBI.DataMovement.GatewayCommon.ConfiguratorClientExtensions.<DiscoverEmailProperties>d__8.MoveNext()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at Microsoft.PowerBI.DataMovement.GatewayCommon.ServiceEnvironmentDetailsFactory.GetEnvironment(String emailAddress)
   --- End of inner exception stack trace ---
   at Microsoft.PowerBI.DataMovement.GatewayCommon.ServiceEnvironmentDetailsFactory.GetEnvironment(String emailAddress)
   at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardSignInViewModel.StartSignIn()
   at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardSignInViewModel.DoNext(Object param)
   at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardViewModelBase.DoNextWorker(Object param)
   at Microsoft.PowerBI.DataMovement.GatewayUXCommon.RelayCommand.<>c__DisplayClass19_0.<Execute>b__0()
EnterpriseGatewayConfigurator.exe Information: 0 : Update checks
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Checking for On-premises data gateway service
EnterpriseGatewayConfigurator.exe Information: 0 : Fetch state for On-premises data gateway service
EnterpriseGatewayConfigurator.exe Information: 0 : Service state: Running
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpclient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK