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Can't uninstall Personal Gateway

I installed the personal gateway on my laptop 3-4 months ago (before the consolidation of the installer with Enterprise).  I am migrating my SQL server from one PC to another, hence I need to uninstall the personal gateway and move it to the other PC (same Power BI Datasets.

 

I uninstalled the software on the original PC, then installed Personal Gateway on the new PC with the SQL Server already installed and configured.  When I go to Power BI, it says my gateway (refering to the original PC) is offline.  Searched a bit and found some tips saying to delete lagging Personal Gateway install folders.  I did this but no change.  I uninstalled the Personal Gateway from the New PC and then reinstalled it on the original PC.  Then tried to uninstall from the original PC - still no banana.

 

I then installed the Enterprise Gateway on the new PC.  This has now given me a second gateway choice in one workgroup.  I have a choice now, and have selected Enterprise for 4 data sets.  The personal gateway is still there "offline".  I have a second workgroup with a single data set, but there is no choice of Enterprise for this one (for whatever reason) - just the offline personal gateway.  I deleted this data set and republished - no change.

 

I would appreciate any help in getting this sorted.  @GuyInACube Adam, any idea?



* Matt is a Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
13 REPLIES 13
Microsoft
Microsoft

Re: Can't uninstall Personal Gateway

You can't remove the Personal gateway from the list today - it'll keep showing as offline even though you uninstalled it. I can see how this is confusing, we're looking into making it a better exprience.
Thanks!
Dimah

Re: Can't uninstall Personal Gateway

Thanks Dimah.  There are 2 other issues however.

 

1.  I wasn't able to install a Personal Gateway on a new machine and have it appear in the service.  In otherwords, it seems there is no way to move the personal gateway.

2.  I have now installed the Enterprise Gateway, but it only appears for one of my workgroups.

 

Any ideas about these things?



* Matt is a Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
Microsoft
Microsoft

Re: Can't uninstall Personal Gateway

Did you add the addiotnal data source? 

Re: Can't uninstall Personal Gateway

I have added a single data source to my nsw PC to point to SQL Server.  This is working fine for 1 of the workgroups but it is not visilbe for the second workgroup.  My understanding is that I only need a single connection for all datasets in my environment.  Is that correct?



* Matt is a Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
Microsoft
Microsoft

Re: Can't uninstall Personal Gateway

Ok will look into this.
BTW when you say Workgroup, you're referring to workspace correct?

 

Re: Can't uninstall Personal Gateway

Sorry - my bad. Yes I meant workspace. 



* Matt is a Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
Highlighted
ncouture
Regular Visitor

Re: Can't uninstall Personal Gateway

Hello,

What was the outcome of your investigation?

I have a similar problem today.

Re: Can't uninstall Personal Gateway

The design currently doesn't support uninstall. Hey told me to leave it and ignore it. They will fix it one day. 



* Matt is a Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
Microsoft
Microsoft

Re: Can't uninstall Personal Gateway

Good news on this - we're adding the capability to delete the personal gateway from the list in case the unisntall doesn't happen correctly. This should be coming in the next 1-2 months.

 

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