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Continued Contributor
Continued Contributor

Best Practices for Upgrading/Updating Gateways

Hello all,

 

What is the recommended upgrade process for gateways? Do I install the newest update over the current installation or uninstall the current one and install the new one?

 

If the latter option, how do I backup/restore the data sources I've already set up on my current gateway after I install the newest version?

 

Thanks.

10 REPLIES 10
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Microsoft
Microsoft

Re: Best Practices for Upgrading/Updating Gateways

Hi!
You don't have to uninstall the current gateway, installing the latest version will upgrade your current gateway to the latest.
In case the installation or configuration fails, you can use the "Recovery Key" you entered the first time you installed the gateway and this will recover all your data sources + credentials so you don't have to worry about migrating them.

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Advocate II
Advocate II

Re: Best Practices for Upgrading/Updating Gateways

2017-09-05_09h38_27.png

 

But it still asks me to uninstall the current one. And the current one is installed by previous developer. He has left and didn't leave any recovery key information...

If I uninstall the current one and reinstall the new one, it will wipe up all the previous configuration?

 

Thank you

Myra

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Frequent Visitor

Re: Best Practices for Upgrading/Updating Gateways

What did you end up doing? 😞

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Frequent Visitor

Re: Best Practices for Upgrading/Updating Gateways

I would also like to know what is the best practises in this regard. 

I'm getting the following message that I need to upgrade our gateway - we've got over 30 connections with 500 users on it at the moment.

 

GatewayMsg.png

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Advocate II
Advocate II

Re: Best Practices for Upgrading/Updating Gateways

@jonculp85 I uninstalled the previous gateway and reintalled a new one. 😞

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Frequent Visitor

Re: Best Practices for Upgrading/Updating Gateways

Yes well did that today as half my connections seemed to start failing for no reason.

Issue 1: I did not back up the config files in the Program Files folder - we're using custom proxy settings but I did have the details

Issue 2: The new gateway doesn't work with the proxy settings. I'm going to create a post with details - this is so frustrating as I've got users dependent on this service and there is no consistent working experience. This will be escalated to Microsoft

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Regular Visitor

Re: Best Practices for Upgrading/Updating Gateways

Any news regarding this? I've updated to the latest version and it seems its not working anymore.

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Anonymous
Not applicable

Re: Best Practices for Upgrading/Updating Gateways

Is there any update on this? I need to update my gateway and I fear the same issue happening in my environment. I too have many connection running in the current gateways

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Solution Sage
Solution Sage

Re: Best Practices for Upgrading/Updating Gateways

Holla,

Any updates?
I am getting the error as well.

Cat Mad

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