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Anonymous
Not applicable

unable to view reports in ipad

Hi Team, 

 

I am trying to load reports on my ipad. 

ios 10.3.3

power bi app version 17.3

4th generation ipad, 20 gb storage available

 

the dashboards get displayed , 

the reports  (for the same dashboard) dont get loaded and when i try to refresh, it says

refreshing data

something went wrong ,please try again later. 

 

unable_to_load_powerbi_ipad.jpeg

 

please let me know how to resolve 

 

he is a member of all the reports. got a pro license. restarted,updated ios, updated power bi 

 

please let me know 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Power BI Team
Power BI Team

Re: unable to view reports in ipad

Hi

Quick update:

Issue was fixed.

Please verify

 

Thanks

Yariv

View solution in original post

11 REPLIES 11
Power BI Team
Power BI Team

Re: unable to view reports in ipad

Hey @Anonymous,

 

There is an issue with Power BI on iOS 10. We are working on deplying a fix.

It should be fix very soon.

 

I aplologize for the inconvenience

Maya

Power BI Team
Power BI Team

Re: unable to view reports in ipad

Hi

Quick update

As a workaround you can try to upgrade to iOS 11 / 12 (If you can)

It will take ~5 days until all customers will get the fix.

This is a service issue, and you should get the same results while trying to load app.powerbi.com from the device browser

 

Thanks

Yariv

Anonymous
Not applicable

Re: unable to view reports in ipad

@yarivm, This is not possible, since this is ipad 4th generation. it cannot be updated to ios 11 or higher versions as mentioned on the Apple website. 

 

again, one suggestion atleast the compatibility issues with ios 10 and power bi app should be mentioned in the power bi documentation that its work in progress since i spent two days just analysing on the why the reports are blank. 

 

Again, they do not give any meaningful error display, in my case Power BI gave the processing icon, and said please try again later. instead of that, it should say something like compatibility issues.

 

I tried the web browser as well and it reacted the same way 

 

Power BI Team
Power BI Team

Re: unable to view reports in ipad

Thanks for your report

On our support page, from day 1 of the issue we published below:

Capture.JPG

https://powerbi.microsoft.com/en-us/support/ 

We are currently support iOS10, 11, 12. but we are now considering moving to support iOS 11 & 12, as iOS 10 is a very old OS from Apple. there no ETA for that yet and our support team will update the customers.

Per Apple guidelines we should support N & N+1 versions.

 

Thanks

Yariv

 

 

Anonymous
Not applicable

Re: unable to view reports in ipad

Thanks for your prompt response and information. 

 

I appreciate it 

 

Ronak 

Anonymous
Not applicable

Re: unable to view reports in ipad

Thank you for the information and prompt response 

 

Ronak 

Power BI Team
Power BI Team

Re: unable to view reports in ipad

Hi

Quick update:

Issue was fixed.

Please verify

 

Thanks

Yariv

View solution in original post

billy373
Frequent Visitor

Re: unable to view reports in ipad

Dear @yarivm @mshenhav 

I'm using Power BI in iPad Pro

IpadOS 13.3.1

Power BI version : 20.1

I'm using on-premises report server reports

and facing several issue with iPads ( Different type of ipad - all having the same issue )

1- after uploading the report and open it for the first time ( loading keep running without showing anything for a long time ) until I press refresh button then tab contains start to show.

2- This happen a lot, when opening the report a small loaing icon appear in evey chart before it show, then suddenly loading icons go and charts are not showing. So I have to press refresh again. ( sometime I have to press refresh again and again for several time)

FYI: If I'm browsing using the web ( no issue at all ) 

please help me out with this. Is it happening with me only or it's common 

 

Thanks

Power BI Team
Power BI Team

Re: unable to view reports in ipad

Hey @billy373 ,

 

We just released a fix to the app store.

Please make sure to get the latest (20.2) version. It should be working now.

 

Thanks, Maya

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