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Hi Team,
I am trying to load reports on my ipad.
ios 10.3.3
power bi app version 17.3
4th generation ipad, 20 gb storage available
the dashboards get displayed ,
the reports (for the same dashboard) dont get loaded and when i try to refresh, it says
refreshing data
something went wrong ,please try again later.
please let me know how to resolve
he is a member of all the reports. got a pro license. restarted,updated ios, updated power bi
please let me know
Solved! Go to Solution.
Hey @Anonymous,
There is an issue with Power BI on iOS 10. We are working on deplying a fix.
It should be fix very soon.
I aplologize for the inconvenience
Maya
Hi
Quick update
As a workaround you can try to upgrade to iOS 11 / 12 (If you can)
It will take ~5 days until all customers will get the fix.
This is a service issue, and you should get the same results while trying to load app.powerbi.com from the device browser
Thanks
Yariv
@yarivm, This is not possible, since this is ipad 4th generation. it cannot be updated to ios 11 or higher versions as mentioned on the Apple website.
again, one suggestion atleast the compatibility issues with ios 10 and power bi app should be mentioned in the power bi documentation that its work in progress since i spent two days just analysing on the why the reports are blank.
Again, they do not give any meaningful error display, in my case Power BI gave the processing icon, and said please try again later. instead of that, it should say something like compatibility issues.
I tried the web browser as well and it reacted the same way
Thanks for your report
On our support page, from day 1 of the issue we published below:
https://powerbi.microsoft.com/en-us/support/
We are currently support iOS10, 11, 12. but we are now considering moving to support iOS 11 & 12, as iOS 10 is a very old OS from Apple. there no ETA for that yet and our support team will update the customers.
Per Apple guidelines we should support N & N+1 versions.
Thanks
Yariv
Thank you for the information and prompt response
Ronak
Hi
Quick update:
Issue was fixed.
Please verify
Thanks
Yariv
I'm using Power BI in iPad Pro
IpadOS 13.3.1
Power BI version : 20.1
I'm using on-premises report server reports
and facing several issue with iPads ( Different type of ipad - all having the same issue )
1- after uploading the report and open it for the first time ( loading keep running without showing anything for a long time ) until I press refresh button then tab contains start to show.
2- This happen a lot, when opening the report a small loaing icon appear in evey chart before it show, then suddenly loading icons go and charts are not showing. So I have to press refresh again. ( sometime I have to press refresh again and again for several time)
FYI: If I'm browsing using the web ( no issue at all )
please help me out with this. Is it happening with me only or it's common
Thanks
Hey @billy373 ,
We just released a fix to the app store.
Please make sure to get the latest (20.2) version. It should be working now.
Thanks, Maya
Thanks Maya @mshenhav for your reply
Yes the first issue fixed with the lates relase, but the second It is happening now more than before especily when I press refresh or went back to the home page and re-entered the report again. ( Some charts appear and some are not ) I have to close the app and open it again. ( Text box data always hidden )
Thanks
Thanks for your prompt response and information.
I appreciate it
Ronak