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sign in error mobile app iphone "could not connect to Power BI"

Trying to sign in to Power BI on iphone mobile app.  Upon password entry, it briefly flashes "welcome firstname lastname" and then an error that said "Sign in error. Couldn't connect to PowerBI. Please try again."  I am able to sign in through the web on the same phone and access my PowerBI reports and dashboards.  Any support would be appreciated.

Iphone 7

IOS 14.0

Power BI app version 21.8

Community Champion
Community Champion


You can raise a ticket if you are under Pro License on the following link get your problem addressed:


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Well, in the process of trying to do so, perhaps we found a possible solution...

Signed up for Power BI Pro today, and license was assigned to me by IT admin.  When trying to sign in to support ticket submittal page, get this:


Selected user account does not exist in tenant 'Microsoft' and cannot access the application '4cfdc3df-6fbd-44aa-bc6c-bc861a88e008' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account


Could this point to the issue?




Hey @Fowmy ,


Can you please contact us using our support mail

We will need information about the account you are trying to connect with to Power BI.


Thanks Maya


HI @gmaxson,

AFAIK, the support ticket is free for Pro license users, pro trial is not supported.

BTW, I'd like to suggest you check if you are using the corresponding account that enabled power bi subscriptions. 


Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

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