"we could not sign you in" message on mobile app.

[Gregs138]

Downloaded mobile app, tried to sign in to power bi and received that message with the detail:

"Could not authenticate because your corporate SSL certificate is untrusted by this device."

I do not have a corporate SSL certificate as this is mainly a dev environment and I use it for R&D and demos etc.

TY!

[Nazmi · Accepted solution]

Hi,

Solution: Update your android system webview. It worked for me.

Regards

[Nazmi]

Hi, I am having the exact same issue. Previously I could sign in without any issues.

When trying to sign in this morning, I got the Error. I then updated to the latest release, but the Error persist.

I do not have any corporate SSL cert.

Device: Samsung Galaxy Note 3

Please Help!

[yitzhak]

Hi,

Android is much more strict with SSL certifcate validation.

Please check the SSL certiifcate of your organiztion login page here: https://www.digicert.com/help/

All the best,

Yitzhak

[Nazmi]

Hi I am having the exact same issue.

Originally I had no issues signing in to the mobile app, but since this morning I got the Error.

Downloaded the latest update, issue persist.

Device: Samsung Galaxy Note 3

Please Help!

[Gregs138]

Also I would like to add that my AD is registered in DNS etc.  I just have no need currently for SSL.  I am logging in with Fname.Lname@Mydomain.com .     I have no problem logging into the website powerbi.com with the same account.   This is just the first time I have tried running the mobile client from this phone.

[yitzhak]

Can you please login with the new version that we just released today?

[Gregs138]

Same error message after the update.

[yitzhak]

Let's try to troubleshoot this offline

[yarivm]

Thanks @Gregs138 for your report.

Can you pleae share Device info and Power BI App version?

Thanks,

Yariv

[Gregs138]

Thanks Yarivm, my device:

Samsung Galaxy SM-G530T

Android v 5.1.1

Security patch 2016-07-01

My Power BI Mobile version: 111249