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Helper I
Helper I

iPad Unknown Error when looking at Report

We have built a dashboard as a PowerBI Pro user. This dashboard gets data from an on prem SSAS Tabular Model.

 

The dashboard works absolutely fine in the browser however when browsed through the iPad, we get the attached error messages for various components (KPI, Gauges etc) of the dashboard.

 

The component errors are not consistent either, so sometimes certain components work but when you refresh others will work but not the ones from before.

 

As I said the dashboard works fine in the browser, this is only an issue we're facing on the iPad.

 

IMG_06752.png

1 ACCEPTED SOLUTION

Accepted Solutions
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Microsoft
Microsoft

Re: iPad Unknown Error when looking at Report

Hi,

 

I have escalated the issue to the relevant team to check the issue you reported about.

 

I will update you about the progress or if we need any further details.

 

Thank you,

Dana.

View solution in original post

10 REPLIES 10
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Microsoft
Microsoft

Re: iPad Unknown Error when looking at Report

Hi,

 

Thank you for reporting this, to help us investigate can you share some more details?

- Do you have Role Based Security enabled on this SSAS model?

- What iPad version and OS version installed on it?

 

thanks,

Meital

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Helper I
Helper I

Re: iPad Unknown Error when looking at Report

Hi

Yes we have role based security, however I'm an admin user with full permissions on the SSAS instance and Tabular model.

I have an iPad Air (Model MD789B/A) with iOS 8.4 installed. I also have version 4.1 of the Power BI app.

 

Any help would be appreciated!

Rahil

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Helper I
Helper I

Re: iPad Unknown Error when looking at Report

Update:

If i flick between the pages on my dashboard, eventually it's able to render all KPI's and Gauges. So basically need to flick back and forth between pages and eventually everything appears. It's almost as if there's a throttle somewhere which means it's either rendering or querying the source 2-3 items at a time. Very weird! All this use to work before, it looks like a new bug thats been introduced recently.

Highlighted
Microsoft
Microsoft

Re: iPad Unknown Error when looking at Report

Hi,

 

I have escalated the issue to the relevant team to check the issue you reported about.

 

I will update you about the progress or if we need any further details.

 

Thank you,

Dana.

View solution in original post

Highlighted
Helper I
Helper I

Re: iPad Unknown Error when looking at Report

Hi

Any update on this issue?

 

Thanks.

Highlighted
Microsoft
Microsoft

Re: iPad Unknown Error when looking at Report

Hi,

 

Our team is still investigating the issue.

 

Can you please check if the same issue appears when you open the dashboard from powerbi.com using Safari from your iPad (not using the app)?

 

Can you also please provide us which iPad device you are using and which iOS version you have installed?

 

Please note that you can send us these details to support@powerbi.email if you don't want to share your information here.

 

Thank you,

Dana.

Highlighted
Helper I
Helper I

Re: iPad Unknown Error when looking at Report

Hi

Browsing Power BI on Safari worked fine.

I have an iPad Air (Model MD789B/A) with iOS 8.4 installed. I also have version 4.1 of the Power BI app.

 

As I mentioned before, this use to work fine on a previous version of the app, i believe this issue has been introduced over the last few weeks (maybe month).

 

Please let me know if you need further information.

Highlighted
Microsoft
Microsoft

Re: iPad Unknown Error when looking at Report

Hi,

 

Thank you for providing this information.

 

We are checking the issue and will update.

 

Thank you,

Dana.

Highlighted
Helper I
Helper I

Re: iPad Unknown Error when looking at Report

Hi

Any update on this issue?

 

Thanks,

Rahil

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