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Remco
Frequent Visitor

iOS Power BI 17.3 / iPhone 8 / iOS 12.1.3 login issue

I have issues with the login in the Power BI iOS app on iPhone. Login on ipad, app.powerbi.com and Power BI Desktop is no problem.

 

Situation:
Iphone 8
iOS 12.1.3

iOS Power BI 17.3

 

I started PowerBI as a pilot just on my company email. Now the IT dept migrated the domain to Office 365 with Power BI (login with Azure AD sync). 
The account I select is marked as Office 365 account. After I click on Sign in a get the error: Singn in error Please try again later.

I already tried to solve the issue by reinstalling the app. Our IT dept doen't support 2 step verification / Microsoft Authenticator  at the moment). But I use Microsoft Authenticator for other company accounts. Removing account in the iOS Power BI app is not possible as far as I can see.

 

PBI_Login.png

 

 

 PBI_signin_error.png

1 ACCEPTED SOLUTION

Hi

Erez from the iOS team works with the customer and the issue was fixed.

 

Thanks

Yariv

View solution in original post

4 REPLIES 4
mshenhav
Power BI Team
Power BI Team

Hey @Remco,

 

Can you try instead of choosing the account listed to choose the "use another account" option on the bottom of the login page? 

In addition, can you please contact us thru our support mail (mpbisup@microsoft.com), we would like to furthur investigate that.

 

Thank you, Maya

Hi

Erez from the iOS team works with the customer and the issue was fixed.

 

Thanks

Yariv

View solution in original post

Dear @yarivm,

 

Could you share the fix? I'm having the same problem with an old account in power BI and can't remove it from the list. I also use MS Authenticator, but I deleted the account there and other Office Apps.

Hi @Moonlight80 

Here is the solution that @Remco confirmed that worked for this case:

 

Install the OneDrive app.

Then perform the steps in this thread answer:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_onedrivefb-mso_imobile/remove-onedrive-f...

 

Then try to login again using the Power BI app.

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