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Chella Frequent Visitor
Frequent Visitor

iOS Connection Not Working (Difficulty in Signing In)

Hi,

 

I wonder why I cannot sign in my corporate account in my iOS device. But when I tried to sign in using an Android, it went through. Attached is the screen where I have difficulty signing in. It has no error prompt. Whenever I enter my password, it just refreshes on the same screen.

 

I cannot attach a file here to show you the screenshot. But what I can view is the

 

Smart Office365 Federation Services and below it is the sign in tabs.

 

 

 

Please help.

 

Thank you.

 

 

 

 

 

 

3 REPLIES 3
v-haibl-msft Super Contributor
Super Contributor

Re: iOS Connection Not Working (Difficulty in Signing In)

@Chella

 

Have you enable phone authentication for your account? If yes, you may receive a notification in your device to allow the login.

Can you sign in to your account with Safari instead of Power BI App? Can you try with different networks, office and home?

 

Best Regards,

Herbert

Chella Frequent Visitor
Frequent Visitor

Re: iOS Connection Not Working (Difficulty in Signing In)

Hi,

 

How to do the phone authentication?

Chella Frequent Visitor
Frequent Visitor

Re: iOS Connection Not Working (Difficulty in Signing In)

I can login to an Adnroid device, desktop, laptop.