barcode scanner doesn't filter

[Rylee]

I have a dashboard with UPCs listed in a column. When I use the barcode scanner from the left hand menu of the app, it recognizes it and pulls up the correct report, but it does not filter that report by the UPC. When I try to use the scanner within the report to filter, it says, "No code found. Align code within frame." I have tried this multiple times. Why does one scanner recognize my barcode, but the other doesn't?

[RomiK]

Hi @Rylee,

Thanks for reaching out. i have a few follow ups:

1. Did you set the column in the PBIX as Barcode?
2. Do you have more than one column in the model that is set to Barcode? if so please try removing others and keep the main UPC as barcode.

We would love to help solve this, it would be great if you could share  a snapshot of the errors either in this thread or in our support mail:  Power BI Mobile Support <mpbisup@microsoft.com>

[Rylee]

Thank you. I removed any other UPC columns, but now I get an error that the UPC I am scanning isn't in the data when it actually is (I can manually filter this UPC by selecting it in the slicer). I am using a 13 digit UPC that has a leading zero. Could this be the problem?

[alexjohn]

Try Neo Bar code scaner. That will be something useful for the scaning.