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olik Regular Visitor
Regular Visitor

Why does everything need to be clicked TWICE on mobile app?

Hi,

 

I'm surprised I couldn't find anything on this at all - why is the app set up so that every interaction requires two clicks?

 

E.g. to click a button I need to first select the button (grey border appears), then click the button a second later (action triggered). Same for a date slider - I need to click into the area first (grey border appears), then I can move the slider.

 

Is there any way round this?

 

Thanks!

13 REPLIES 13
Community Support Team
Community Support Team

Re: Why does everything need to be clicked TWICE on mobile app?

HI @olik,

 

I can't reproduce your issue, can you please share more detail and explain your operate more clearly?

Which back button? Normally back feature button or bookmark, drillthrough back button?

Which device and version you test?

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



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olik Regular Visitor
Regular Visitor

Re: Why does everything need to be clicked TWICE on mobile app?

Thanks - what do you mean, I never mentioned a "back button"...

 

Very easy to reproduce though, just set up a bookmark button in your report and open it in the mobile app. Clicking the button the first time will only highlight the area, clicking again will trigger the action.

 

Same for a slicer: Clicking it once will only highlight the slicer area, and only then are you able to click again to actually select any tickbox.

Community Support Team
Community Support Team

Re: Why does everything need to be clicked TWICE on mobile app?

HI @olik,

 

>>Same for a slicer: Clicking it once will only highlight the slicer area, and only then are you able to click again to actually select any tickbox.

I think this setting is used to prevent incorrect click, If you not need this you can submit an idea to idea forum for add option to control turn on/off this feature.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
Xeeq Frequent Visitor
Frequent Visitor

Re: Why does everything need to be clicked TWICE on mobile app?

This is obviously a bug.  No app has ever made its users touch every button twice to protect from accidentally pressing a button.  Can you imagine if an app that didn't have the Microsoft name attached to it had this bug?  That app would be uninstalled and written off as a badly designed app.  This is something that needs to be fixed now.

dexter234 Frequent Visitor
Frequent Visitor

Re: Why does everything need to be clicked TWICE on mobile app?

User should be able to decide whether they want to double-click or single click, this option should be made available and if it is a bug it should be fixed.

mshenhav Established Member
Established Member

Re: Why does everything need to be clicked TWICE on mobile app?

This is not a bug, but a design choice.

First tap selects the visual, and second tap interact with the visual internal element.

 

Based on the community feedback we are revisiting this design. if you wish to impact our decision, please add your vote to our user voice site: https://ideas.powerbi.com/forums/265200-power-bi-ideas/filters/hot?category_id=105939

 

Thanks Maya

JonBaylis Regular Visitor
Regular Visitor

Re: Why does everything need to be clicked TWICE on mobile app?

Hi @olik,

 

Did you get any workaround for this?

 

I too have the same problem. I have a report that works great on a PC in a browser and it has lots of buttons that 

use bookmarks. Problem is the Board Members view the report's Published URL on an iPad and everything requires

two clicks. The first click selects the report part, i.e. A button then you have to click it again for the report to jump to the bookmarked page. Frustrating and not useable for most.

 

Any ideas or help appreciated.

 

Thanks,

Jon

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mannu_in Occasional Visitor
Occasional Visitor

Re: Why does everything need to be clicked TWICE on mobile app?

Any update on this? 

gmaciel Regular Visitor
Regular Visitor

Re: Why does everything need to be clicked TWICE on mobile app?

This is really a big problem for anyone who wants to use buttons with bookmarks on mobile, since it makes the experience slower, and sometimes it even seems like the button didn't work. Buttons doesn't need to be clicked twice on tablets, it would be very nice if this could be reproduced on mobile as well.