Why did the Power BI alert triggered before the underline report refresh?

[TomLU123]

Hi Expert,

We have one Power BI dashboard and we set an alert for one of the tiles. The dashboard only has one underline report and we use ad-hoc refreh to refreh the data when needed. 

The issue is: we received the alert at 9:00 AM. But actually, we started the report refresh at 9:10 AM and it completed at 9:11 AM. The alert is triggered before the report refresh. 

Do you know why the alert is triggered before the underline report refresh?

Many thanks!

Best regards,

Tom

[v-shex-msft]

Hi @TomLU123,

Have you deployed the power bi service dataset and gateway client in the same date region? If they are host on different data regions, it may faced the issue that you mention due to datetimezone offsets.
Regards,

Xiaoxin Sheng

[Greg_Deckler]

@TomLU123 - Hard to say exactly. The real question is did the alert trigger correctly?

At the end of the day though, I'm guessing...Steins;Gate..

[TomLU123]

Hi @Greg_Deckler , the content in the Aleart is the old data before the refresh, and it was sent before the underline report refresh. 

What we expected is that the alert should be sent after the ad-hoc refresh completed and the new data should be used in the Alert. 

[Greg_Deckler · Accepted solution]

@TomLU123  - I understand I was apparently failing to be funny making a time travel joke. Anyway, perhaps it is just an issue with the time stamp. Let me put it another way. Did you REALLY receive the alert, and you saw the alert in your inbox and then you went out and pressed the button to start the refresh? Is it possible that the alert was triggered by a different refresh (scheduled or someone else).