cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
yoshihirok Member
Member

When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen ?

I want to use the live tile to check current dashboard's value in Windows 10 Mobile without open Power BI Mobile app.

For example, I pinned the rest day of free upgrade of Windows 10 to start screen of Windows 10 Mobile as live tile.

and the dataset of the value update 00:30am each day.

 

The live tile update value each day at Windows 10 / Surface Pro 4.

But the live tile does NOT update the value at Windows 10 Mobile.

 

My check is:

1. OK .. The value of dashboard of Power BI Mobile app on this Windows 10 Mobile is Today value.

2. NG .. The value of Live Tile of Start screen on this Windows 10 Mobile is not Yesterday value.

 

This dashboards created by:

1. Create the report by Power BI Desktop.

2. Publish the report to Power BI Service.
3. Schedule the update of the report's dataset to 00:30am each day by Power BI Service.

4. Create the dashboard by Power BI Service.

5. Pin the tile to start screen by Power BI Mobile app on Windows 10 Mobile.

 

When dose the value of Live Tile of Start screen updates to New value ?

 

The live tile on Windows 10 Mobile's start screen. 

wp_ss_20160510_0001.png

 

The report on web:

1.PNG

 

Regards,

Yoshihiro Kawabata.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Power BI Team yaronc
Power BI Team

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Power BI mobile can work on devices with 1GB and above.

In order to have good performance in Power BI we recommend to use devices with at least 2GB memory.

The live tile feature with live data is currently not supported in 1GB device since 1GB devices as very limited amount of memory while running in the background.

We have a code that disable the pin live data on 1GB devices but it seems that it didn’t catch your device and therefore you got this quite broken experience and we are sorry for that.

View solution in original post

11 REPLIES 11
Power BI Team yaronc
Power BI Team

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Hi @yoshihirok

The live tile should update in the background once every 2 hours.

It is also updated when the user launch the app or when the user activated the app (when it was in the backgroun) and 30 minutes or more passed from the last refresh.

Can you please check that you didnt disable the offline for Power BI app (Device Settings ->Privacy->Background apps->Power BI).

Also can you please tell what happens if you look on the start screen 2 hours or more after that the dashboard is refreshed?

And also what happens after that you open the app and then minimize it? does it then refresh the live tile?

 

Thanks,

Yaron

yoshihirok Member
Member

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Hi @yaronc, thank you for your reply.

 

My Check resulut:

 

NG - Over 8 hours after updating data in Power BI Service, Live tile data is NOT changed.

Enable - Background apps of Power BI.

Update - After Power BI Apps launched, and back to home screen today now, But yesterday, is NOT changed.

 

My schedule for data update of this live tile.

00:30 am / every day

 

Today 10:00 am, I check this issue.
1. The live tile data is not changed.

2. Launch Power BI Mobile App.

3. The dashboard tile is changed.

4. Back to home screen.

5. The live tile data is changed after few minutes.

 

Regards,
Yoshihiro Kawabata

 

 

 

Power BI Team yaronc
Power BI Team

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Hi @yoshihirok

Thank you for reporting this issue. According to your test results it looks like the offlince background refresh fails to update the live tile.

Can you please tell which device are you using? the issue reported might be a result of momory usage and I would like to know how many GB RAM you got on your device.

 

Thanks,

Yaron

 

yoshihirok Member
Member

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Hi, @yaronc.

 

My device is

 MEM = 1 GB.

 CPU = MSM8909 Quad core 1.1GHz.

 OS = Windows 10 Mobile version 1511, build 10.0.10586.318

 Spec - in japanese = KATANA01

 

This device is low-end cheapest in Japan, 10,000 Yen.

 

and, Can I ask you how many MEM does need for Power BI Mobile ?
I want to know low-end spec for business usecase.

 

Regards,
Yoshihiro Kawabata

 

 

Power BI Team yaronc
Power BI Team

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Power BI mobile can work on devices with 1GB and above.

In order to have good performance in Power BI we recommend to use devices with at least 2GB memory.

The live tile feature with live data is currently not supported in 1GB device since 1GB devices as very limited amount of memory while running in the background.

We have a code that disable the pin live data on 1GB devices but it seems that it didn’t catch your device and therefore you got this quite broken experience and we are sorry for that.

View solution in original post

yoshihirok Member
Member

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Thank you, @yaronc

 

Next, I will try Power BI Mobile on over 2GB memory's Windows 10 Mobile device.

and I hope the documents about this, for customers who need to select the Windows 10 Mobile device.

 

My device issue.
1. a lot of time - Live tile update missing.

2. a lot of time - Report view fail and return to home screen.

 

Regards,
Yoshihiro Kawabata

 

yoshihirok Member
Member

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Hi, @yaronc

 

Today, I start to use Power BI Mobile's on 2 GB memory's Windows 10 Mobile.

 

1.PNG

Thank you.

 

Regards,
Yoshihiro Kawabata.

Power BI Team yaronc
Power BI Team

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Hi @yoshihirok

Thanks for the update 🙂

Hopefully you will enjoy the Power BI app on your new device.

 

Thanks,

Yaron

yoshihirok Member
Member

Re: When dose the value update in Power BI Mobile App's Live Tile on Windows 10 Mobile start screen

Hi @yaronc.

 

Good.

From yesterday, Power BI Mobile App's Live Tile  auto refresh works fine on my new Windows 10 Mobile which's memory is 2 GB.

 

Thank you.

I will share to my friends,

"Power BI Mobile App can build auto refresh Live Tile of the dashboards,

 Easy - Just few click,

 Cheap - Free Power BI Service, plus Cheap Windows 10 Mobile memory 2 GB
 Quick - check key value without launch App.".

 

Regards,

Yoshihiro Kawabata

Helpful resources

Announcements
Meet the 2020 Season 1 Power BI Super Users!

Meet the 2020 Season 1 Power BI Super Users!

It’s the start of a new Super User season! Learn all about the new Super Users and brand-new tiered recognition system.

Super User Challenge: Can You Solve These?

Super User Challenge: Can You Solve These?

We're celebrating the start of the New Super User season with our first ever Super User 'Can You Solve These?' challenge.

Power BI Desktop Update - February 2020

Power BI Desktop Update - February 2020

We are super excited for our update this month, as we are releasing two of our top community requests!

Power Platform Online Conference

Power Platform Online Conference

Join us for the first ever Power Platform Online Conference!

Top Solution Authors