Unable to view my own reports in Mobile

[Anonymous]

I'm unable to view the reports i've made in mobile, although i can visualize them via website. I'm on a free account and the message i get is that due to not being a Pro user i can only open reports i've created, even though i'm the owner, as stated in the app itself.

[Anonymous]

Found the cause of the abnormality
There is a Microsoft work account where the Android background records the account
After deleting and clearing APP data, log in again to operate normally.

[Anonymous]

I'm currently experiencing the same issue. 

My reports publish to my Workspace, not shared.

Android App : 2112414

Device :
Asus_Z01KDA
Android 8

I can acess them in a web browser, both on PC and Mobile. The reports are on My Workspace, i created them on Desktop and published them. but I can't see them on Power BI app. Not displayed even with QR Code.

Were you able to come up with a resolution?

[Anonymous]

I'm currently experiencing the same issue. 

My reports publish to my Workspace, not shared.

Android App : 2112414

Device :
Asus_Z01KDA
Android 8

I can acess them in a web browser, both on PC and Mobile. The reports are on My Workspace, i created them on Desktop and published them. but I can't see them on Power BI app. Not displayed even with QR Code.

Were you able to come up with a resolution?

[Anonymous]

@Anonymous ,

Not at all, i didn't force updated the app, neither did anything with files/workspace. I just tried to open it another day and it worked.

I'd suggest you to try clearing the app cache/data, or even restart your device, because I remember I did restarted it due to another app mal-function, but i don't know if that was what made the reports work again.

Anyway, I wonder it's some client-side stuff that may cause this problem. Let us know if you find anything.

[Anonymous]

Hi @Anonymous,@oreduar @mshenhav 

I had clear the Power BI app cache/data even remove and re-install  and  restart my mobile.

ps:new app is Android App : 2.2.200305.211312, updated last night.

I try re-install Power BI Desktop Product Version: 2.76.5678.782 (19.12) (x64) and published them ,and  I can't see the it on mobile.

I try install Power BI Desktop Product Version: 2.76.5678.1521 (19.12) (x64) and published them ,and  I can't see the it on mobile , again.

Now I don't know what else I can do.

[Anonymous]

Is it helpful to provide a session diagnosis?

[mshenhav]

Hey @Anonymous ,

Where were your reports publish to? your workspace or other workspace?

What app are you using? iOS or Android App? what version?

Thanks, Maya

[Anonymous]

@mshenhav

My Workspace, not shared.

Android App, up to date.

Device:
Redmi Note7
MIUI Global 11.0.5
Android 9 PKQ1.180904.001

[oreduar]

hi @Anonymous ,

thanks for your report

can you try and access these reports in a (chrome) web browser from your mobile device? 

do you see the reports in My Workspace?

can you access them?

[Anonymous]

@oreduarand @mshah, i just tried it right now and it worked. 

[Anonymous]

@oreduar yes, i can acess them in a web browser, both on PC and Mobile. The reports are on My Workspace, i created them on Desktop and published them. I was able to view it before, but since i reported i've been unable to view it on mobile - i get the "not a Pro user" message that says i can only view my own reports, which is the case.

Already tried to wipe out everything i had on My Workspace, and republished the reports, but i'm still unable to view them, keeps acting like i would be trying to view a report from other people.

Thank you for your attention,