Unable to sign in to the app

[S_M]

Hi folks, 

Most of the users in our organization, including myself, are currently facing issues when trying to log in to the PowerBI through the app. After a series of log in steps, the app ends up on a blank page which does not load any further, in steps seen below -

Any one else facing similar issues ? I have version 17.4 installed (iOS), and this issue is being faced across the board by multiple users. 

[v-shex-msft]

HI @S_M ,

I test on my side and it works well.(IOS 10.3.3) 

Which system version you test? Any advanced authorizations enabled on your tenant?

Regards,

Xiaoxin Sheng

[S_M]

Hi @v-shex-msft ,

Thank you for your response! 

I am running on iOS 12.1.4 

All the users who are facing similar issues are also on iOS - we double checked if this issue exists for Android users too and that seems to not be the case. Also i have no advanced authorizations enabled on the device, we are all able to log in fine on desktop.

[mshenhav]

Hello @S_M ,

It seems like an issue with your ADFS server.

Can you please contact us thru our support mail to continue the investigation?

mpbisup@microsoft.com

Thank you, Maya