Unable to Start Power BI Desktop (We weren't able to connect to the model)

[Anonymous]

Unable to Start Power BI Desktop Store app on first run if my Windows Display Language in Windows 10 Settings is set to "English (Hong Kong SAR)", unless I change to "English (United States)" and run it once and change the Region setting to other language in Power BI Options.

[v-shex-msft]

Hi @Anonymous,

I can't reproduce this issue since I already launched with 'EN-US' locale. What version of power bi desktop do you test? Can you reproduce this on other devices which not install the power bi desktop before?

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Regards,

Xiaoxin Sheng

[Anonymous]

I use the latest Microsoft Store version and can reproduce this on another device. There's no problem for the MSI version, as I can choose the UI language during setup. I also found that if I install the MSI version after installed the Store version, the Store version can run without problem, because the MSI installer will add the "UICulture" with "en-US" as value at "HKLM\Software\Microsoft\Microsoft Power BI Desktop" in registry.

You may reproduce it by changing your default locale and Windows Display Language to en-HK, and choose "Use Windows default display language" in the Power BI Region Settings.

[Greg_Deckler]

I would report that as an Issue.

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".