Trying to launch Dynamics 365 mobile app and open a specific record on Phone

[bobwiggi]

I have a Power BI report with a table of accounts and need to provide a link to open the selected account in the Dynamics 365 app.

I have tryed adding a web link to the table such as the following 

ms-dynamicsxrm://?pagetype=entity&etn=account&id=0120BED1-481E-ED11-B83B-000D3A37293E

Whick is from the MS document Open forms, views, and dashboards in Dynamics 365 Customer Engagement (on-premises) mobile client wi...

This however is not recognised as a link.

Also using a http url does not meet our needs because it is opening it in the browser on the phone.

Thanks

Bob

[mshenhav]

Hey @bobwiggi ,

Can you try using universal link instead? https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/open-forms-vie...

Thanks Maya

[v-stephen-msft]

Hi @bobwiggi ,

Please check the considerations and troubleshooting:

URLs must start with one of the following:

• http
• https
• mailto
• ftp
• news
• telnet

Q: Can I use a custom URL as a hyperlink in a table or matrix?
A: No. You can use a link icon. If you need custom text for your hyperlinks and your list of URLs is short, consider using a text box instead.

Reference:Add hyperlinks (URLs) to a table or matrix - Power BI | Microsoft Docs

Best Regards,

Stephen Tao

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