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Frequent Visitor
Posts: 7
Registered: ‎05-04-2017

Sharing after Annotation Error

Click on annotation in PowerBI, then click on share icon (Box this arrow up). Select Outlook.  I then receive the error: “No Mail Account.  Please open the main app and add the mail account m****.**.com before continuing.”  * are not in the error, my email address is.

 

Version 16.9 of PowerBI.  Version 2.103.0 of Outlook.

Using Conditional Access.

 

Interesting, looks like this is occurring in any ms app on iOS now, not just PowerBI.

 

Any Ideas?

 

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Community Support Team
Posts: 6,749
Registered: ‎08-14-2016

Re: Sharing after Annotation Error

Hi @Mgrimse,

 

It sound interesting, can you reproduce this issue on other ios devices or android device?

In addition, if you logged in your app before you use external application to share annotation power bi contents, did this issue appears?

 

Regards,

Xiaoxin Sheng

Frequent Visitor
Posts: 7
Registered: ‎05-04-2017

Re: Sharing after Annotation Error

Yes this is reproducible.  It appears to be related the iOS 12.1, the most recent MSFT iOS application updates, and possible conditional access settings.

 

For example, this behavior was working before the most recent updates (app and iOS).  But is not now working.  But is this a case where a conditional access setting is correctly preventing it now and previously it should have been blocked but the control was not working?  We are not sure.

 

Mark

Community Support Team
Posts: 6,749
Registered: ‎08-14-2016

Re: Sharing after Annotation Error

Hi @Mgrimse,

 

Actually, I also test with last version of mobile app android version and IOS previous version.(IOS 10.x) They all work well.

I think it might be a compatibility issue between newest version IOS system and power bi mobile app, please contact to power bi mobile support team to get better support.

 

Regards,

Xiaoxin Sheng