Random Unable to Load Object in Report

[Anonymous]

Hi community,

We are trying to use the PowerBI Mobile App to consume some reports that we have un our On Premise Report Server, however we are experience random errors of "Unable to show object" without any details, here an example:

But, suddently some refreshes later, the report loads fine. Any advice of what could be happening? This issue is not related with my network since we are using an stable WiFi. Also we checked the logs of our gateway in our server are there are no errors during these events.

Power BI App Version: 20.6

[v-shex-msft]

HI @Anonymous,

What type of connection string did you test to link the report server? Oauth mode or common credentials? If you mean OAuth mode, please check the following link to confirm you configured correctly:

Using OAuth to connect to Power BI Report Server and SSRS 

In addition, what type of network connection your device connected? Direct connect the network link to datasource or use a proxy to mapping to the network that your report server host?

Regards,

Xiaoxin Sheng

[Anonymous]

Hello @Xiaoxin Sheng,

Thank you for your answer, we are using common credentials and we directly connect to the datasource without proxy.

[v-shex-msft]

HI @Anonymous,

Do these issues only appear on the mobile app side? What happens if you use pc or mobile web browser to access to power bi service contents?

If this issue only appear on mobile app side, I'd like to suggest you contact to power bi mobile team to confirm if any backend data loading/processing issues.
Regards,

Xiaoxin Sheng

[Greg_Deckler]

When it fails, what are the details?

[Anonymous]

There are no details, nothing happens when we click on "See Details"

[Greg_Deckler]

Wait is this Direct Query, Live or Import model?

[Anonymous]

It is an imported model that lives in our analysis server and its accessible through our gateway:

And no errors from the logs of the Diagnostics section are present, it's just somethings the report loads correctly in the PowerBI App and sometimes don't.