Problems signing in on iOS and Azure Authenticator app installed when I have 2 accounts

[GLWY]

Hi,

I have 2 accounts with the same company. I have a normal account for day to day activities and email and I have a privilege account for administrative tasks and PowerBI. On the IOS phone, I have Outlook, Authenticator and PowerBI. I have setup MFA in Authenticator and everything seems to work except for PowerBI.

In PowerBI App, when I sign in using my privilege account, it redirects to Authenticator and sign me in using my normal account which does not have the pro licence. 

Is there a what to resolve this?

[mshenhav]

Hקט @GLWY ת

Can you please contact us throu our support mail (mpbisup@microsoft.com) with the following:

1) Repro video

2) Logs from Microsoft Authenticator (Menu -> Help -> Send logs -> View logs -> Copy all)

3) The name of thr account you want to login with vs, then one the your are actually log in with.

This will help us investigate the issue you are experiencing.

Thanks, Maya

[v-shex-msft]

HI @GLWY ,

Have you tried to clean up the signed-in account? I guess the signed account may conflict with MFA authorities.

In addition, current MFA with power bi mobile app seems only works with specific data sources. You can take a look at the following document to known more about this:

Using OAuth to connect to Power BI Report Server and SSRS 

Regards,

Xiaoxin Sheng