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walnei Member
Member

Power Bi Mobile Authentication Issue

When trying to access power bi by the mobile app, I'm getting the following error on some devices.

 

 "Could not authenticate because the corporate SSL certificate is not trusted for this device. Contact your business IT administrator."

 

Only in some android devices this has been occurring. The devices that I had problem are the samsung s6, s7 and motorola g4 plus.
On other android devices it works normally including in samsung s8.

 

We are using a custom authentication server, but the certificate works for several other devices and OS. We did not have this problem with iOS

Would anyone know how to help me?

I'm using the most up-to-date power bi app version

 

 

IMG-20180220-WA0042.jpg

 

Would anyone know how to help me?

4 REPLIES 4
milivert Occasional Visitor
Occasional Visitor

Re: Power Bi Mobile Authentication Issue

Hi,

 

First of all thank you for reporting this issue!

 

Could you please provide us a little bit more details about this problem?

  1. Whats is the Android OS version for the devices having this problem?
  2. Is it possible to login into Power BI (site) on those devices using browser , and not app? Do we get any warnings regarding the certificate while doing so?

Could you please send this info to your support mail?
mpbisup@microsoft.com

 

Thanks,
Michael.

anbarasan Frequent Visitor
Frequent Visitor

Re: Power Bi Mobile Authentication Issue

Hi, 

 

I am having the same issue as above. I am using Samsung S9 and Android 8. 

 

Could you please let me know if this case is resolved  ?

 

thanks

Anbu

karokos Frequent Visitor
Frequent Visitor

Re: Power Bi Mobile Authentication Issue

dexter234 Frequent Visitor
Frequent Visitor

Re: Power Bi Mobile Authentication Issue

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