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Helper III
Helper III

Power Bi Mobile Authentication Issue

When trying to access power bi by the mobile app, I'm getting the following error on some devices.


 "Could not authenticate because the corporate SSL certificate is not trusted for this device. Contact your business IT administrator."


Only in some android devices this has been occurring. The devices that I had problem are the samsung s6, s7 and motorola g4 plus.
On other android devices it works normally including in samsung s8.


We are using a custom authentication server, but the certificate works for several other devices and OS. We did not have this problem with iOS

Would anyone know how to help me?

I'm using the most up-to-date power bi app version





Would anyone know how to help me?

Frequent Visitor
New Member



First of all thank you for reporting this issue!


Could you please provide us a little bit more details about this problem?

  1. Whats is the Android OS version for the devices having this problem?
  2. Is it possible to login into Power BI (site) on those devices using browser , and not app? Do we get any warnings regarding the certificate while doing so?

Could you please send this info to your support mail?





I am having the same issue as above. I am using Samsung S9 and Android 8. 


Could you please let me know if this case is resolved  ?




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