09-19-2018 11:21 PM
Can you please send us more details to our support mail - email@example.com
we will need:
1) device OS version
2) app version
3) screen capture of the issues you're having
09-20-2018 10:08 PM
Thanks for reporting on this.
We have identified the issue and we are working on a fix.
The issue only happens on iOS 10, so another solution could be upgrading your iPad to iOS 11.
09-21-2018 03:30 AM
Not only with iOS version 10 (which worked well with 10.3.3 until the last update of the app), my iPhone has iOS version 11.4.1 installed and does exactly the same (with the app and with Safari)
09-21-2018 07:09 AM - edited 09-21-2018 07:16 AM
We are seeing issues with our Android Lollipop tablets as well. It seems to be related to screen DPI - lower DPI screens have the top of the reports cut off (both in app and in browser). On my development Android emulator (AMIDUOS), I am able to fake the device DPI setting and the reports display properly at higher DPI. At our users' native device level (189 DPI), the reports are cut off. Will the fix be applied to Android tablets as well? We have a high volume of report users with these tablets that have no option to upgrade to a newer version of the OS.
09-21-2018 10:52 AM
Can you please send us (firstname.lastname@example.org) screen capture from your iOS11 with the same issue?
please include, the extact app version and OS version in your mail.
09-24-2018 09:39 AM
The service team is working on a fix.
It should take up to one week until we can port it to all our customers.
No need to update the application.
The fix should be on place by early next week.
The current workaround is to upgrade to iOS 11 or 12