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GuestUser Helper III
Helper III

Not able to open power bi report server

Hi

Not able to open power bi report server from mobile app
I am able to open the link from browser but not through mobile app
Error : Can't connect to server. Please verify the report server address and try again
Mobile : Android
6 REPLIES 6
Power BI Team mshenhav
Power BI Team

Re: Not able to open power bi report server

Hey @GuestUser ,

 

Can you please contact us (mpbisup@microsoft.com) with more details?

App version, Report Server version, Server URL you are using.

 

Thanks, Maya

Community Support
Community Support

Re: Not able to open power bi report server

HI @GuestUser,

Can you view the report server from mobile web browsers? I'd like to suggest you try it to confirm if your server is available to remote access from your mobile device.
In addition, what type of connection are you test? IP address or server name? AFAIK, some of the devices only work with one of their connections mode.
BTW, If your account based on OAuth authorization, please take a look at the following document to know more about use OAuth to connect to the report server.

Regards,
Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, please consider Accept it as the solution to help the other members find it more quickly
Learning resources: Power BI
GuestUser Helper III
Helper III

Re: Not able to open power bi report server

Yes, If I type the ReportServer URL on mobile Chrome browser.. I can see the login page

 

But I am Not able to see the login page when i connect from Mobile App

 

I tried from IPhone...and I can pass the first step and can see the login page and reports created (but none of the reports open..it shows searching icon only)

 

BUt from Android phone...I am not able to get Login Page Only

 

Just FYI : we have used Custom authentiation (using the Git Hub Code) and Login Page we have created

 

 

 

Power BI Team mshenhav
Power BI Team

Re: Not able to open power bi report server

Hey @GuestUser ,

 

Power BI Mobile apps do not support custom auth. This explains the error you are receiving.

 

Thanks, Maya

GuestUser Helper III
Helper III

Re: Not able to open power bi report server

But  it was working few months back

 

Now when we tried to check, it is not working , it is not even goining to the login page for us to enter the credentials

 

 

Highlighted
Power BI Team mshenhav
Power BI Team

Re: Not able to open power bi report server

Hey @GuestUser,

 

Please contact us directly (mpbisup@microsoft.com ) for additional investigation.

 

Thanks Maya

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