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kzorina Frequent Visitor
Frequent Visitor

Mobile app tile not show on launch, but show after opening it

I have dashboard which combines 2 reports. I share it with other account. Then when I open it from this other account on the web - everything is fine. When I open on mobile - I see message on only 1 tile (live page) "The report shown in this tile doesn't exist or you don't have permission to view it". However when i click on this tile - i see all the information. And when I go back - i see it on dashboard too! BUT if i close the dashboard and open again - i see "The report shown in this tile doesn't exist or you don't have permission to view it".

 

I tried to give permissions for dashboard and report one more time, to refresh everything, to close and open app. Maybe someone have any ideas, how to deal with it?

1 ACCEPTED SOLUTION

Accepted Solutions
kzorina Frequent Visitor
Frequent Visitor

Re: Mobile app tile not show on launch, but show after opening it

I tried to remake dashboard from scratch and now it works just fine. I don't know what the problem was though.. Thanks for quick answer anyway!s

3 REPLIES 3
Community Support Team
Community Support Team

Re: Mobile app tile not show on launch, but show after opening it

Hi @kzorina ,

 

What type of datasource your used? Connection mode? Any RLS setting enabled on your reports?

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



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kzorina Frequent Visitor
Frequent Visitor

Re: Mobile app tile not show on launch, but show after opening it

I use SQL server, import mode. I did not edit RLS settings. I am sure that everything is aiavilable for user as web version displayed everything.

kzorina Frequent Visitor
Frequent Visitor

Re: Mobile app tile not show on launch, but show after opening it

I tried to remake dashboard from scratch and now it works just fine. I don't know what the problem was though.. Thanks for quick answer anyway!s