Mobile Report Problem - Error Code : ERR_TOO_MANY_RETRIES

[Anonymous]

If we want to access our report on the report server, we get the error in the attachment. The user can view the report names and folders, but cannot see the report content. We don't get the same error on iPhone. We deleted the cache of the application. Delete and reinstall the program. We use report server not cloud. We look forward to your help.

Our Mobile System : Samsung Galaxy S8+ OS: Android 8.0

Power BI Mobile Version : 2.2.190109.112411 Network : 4.5G

[onurniz]

This is the Turkish "i" problem. In Turkish uppercase "i" different from "I". If you use uppercase username in login page, the problem will be solved.

[dagurkuden]

We got same error.

We can access reports on browser on same tablet.

IOS is fine.

We look forward to your help.

Our Mobile System : Samsung Galaxy Tab A OS: Android 8.1.0

Power BI Mobile Version : 2.2.200210.2111879 Network : 4.5G

Power BI Report Server    : January 2020

[dagurkuden]

We can access reports on browser on same tablet.

IOS is fine.

We look forward to your help.

Our Mobile System : Samsung Galaxy Tab A OS: Android 8.1.0

Power BI Mobile Version : 2.2.200210.2111879 Network : 4.5G

Power BI Report Server    : January 2020

[oreduar]

hi @Anonymous, Can you contact us at mpbisup@microsoft.com - so we can have more details and try to help you? what is the PBIRS server version that you are using? Ori

[Anonymous]

hi @oreduar 

Our power bi version 

2.61.5192.641 64-bit (August 2018).

[salmeida]

Hi,

Have the same error message with Android, but works fine on iOS.

Android version: 8.00

PowerBI Report Server Version: 15.0.1102.235

PowerBI Desktop Version: 2.65.5313.1381 64-bit

SQLServer 2016

Need help.

Thanks

[yarivm]

Hi
Can you please try to authenticate to your report services server on mobile using this format:
User@domain and not domain\user

Thanks
Yariv

[Anonymous]

Hello,

This solution did not work. Can you help us pls?

Best regards.

[oreduar]

hi @Anonymous ,

can you please contact us at mpbisup@microsoft.com 

and we will try to help

Ori