Mobile App just quit displaying reports today

[tdickhoff]

We have a published power bi "app" with a number of pbix files and some dashboards and scorecards. 

This morning, when we open the power bi app on a mobile device, we just get the buffering icon spinning... 

when we try a refresh on the app, it says "something went wrong, try again later"

if we open a "dashboard" object, it pulls up just fine... 

- some pbix pages have mobile views, some don't

- all users were able to view it yesterday, none today (approx 50 users)

- republished the Power BI app & no change

- opens fine using a browser (safari) 

- deleted mobile app off phone & reinstalled, no change

appears to be a problem with the mobile app, or a related service only used by the mobile app.

BR-Travis

[yarivm · Accepted solution]

Hi all

Issue was fixed

Thanks

Yariv

[tdickhoff]

Looks like we are back in business... Thanks

[yarivm]

Power BI Mobile app users may experience issues viewing reports. Mitigation efforts are in progress and are expected to complete by 11:30 AM PDT

[tdickhoff]

Thank you for responding

[yarivm]

Power BI status page https://powerbi.microsoft.com/en-us/support/

Power BI mobile app customers might experience intermittent issues opening report. Engineers are investigating the issue and an update will be provided soon.

[ArmandoSUR]

The same thing happens at the company where I work.

[ArmandoSUR]

Already solved for me. Thanks

[Bluehavana2]

Me too.  I guess I should have looked here before going through all those troubleshooting steps!

[yarivm]

Hi

There is currently an issue with Power BI Mobile apps which is related to an issue with Power BI service.

Power BI is already started to deploy a fix but it will take time to reach to all our clusters.

Will kepp you updatetd here.

Thanks

Yariv

[japmorgan]

Impacting us as well.

[japmorgan]

Working for us now. 

[MP-iCONN]

Same for us as well.  All mobile power bi apps when a report is clicked just spins.

[musicbydannyd]

I'm experiencing same... as of now, there are no alerts or messages on the admin side of things, either. I'll monitor this thread. Thanks for posting.